How do you purge all cache

Forum|Forum|3 years ago
October 18, 2022
1 reply
50822 views

Im having trouble doing something that I would think is ridiculously easy, but I can't find any posts regarding purging "cache". Once apon a time I could go to preferences > file handling > Clear Chache.
It's like it was completely removed. My computer is going ridiculously slow when I have Illustrator open. I assume its and excesive amount of RAM thats being used by cache.

So. . . Is there a way to clear/purge all of illustrators cache? With the exception of Settings of coarse. I also use Astute Graphics. I don't want to do anything that might affect that.

Srishti Bali

Community Manager

Hi there,

Thanks for reaching out. There are multiple reasons why applications may face performance issues. I would request that if you could try following the steps shared here and share your observation with us.

Regards,

Srishti

stolas24

Participating Frequently

What an absolute useless response, and also not it's not even an answer.

stolas24

Participating Frequently

Hello @alyz51464347,

We understand that encountering technical issues can be frustrating. I hope the suggestions Monika shared helped resolve the problem. If not, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), details about your workflow, and a screen recording of the problem (https://adobe.ly/3U70gzu), so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

Ratio.

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