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How do you purge all cache

Engaged ,
Oct 18, 2022 Oct 18, 2022

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Im having trouble doing something that I would think is ridiculously easy, but I can't find any  posts regarding purging "cache". Once apon a time I could go to preferences > file handling > Clear Chache. 
It's like it was completely removed. My computer is going ridiculously slow when I have Illustrator open. I assume its and excesive amount of RAM thats being used by cache.

So. . . Is there a way to clear/purge all of illustrators cache? With the exception of Settings of coarse. I also use Astute Graphics. I don't want to do anything that might affect that.

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Adobe Employee ,
Oct 20, 2022 Oct 20, 2022

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Hi there,

 

Thanks for reaching out. There are multiple reasons why applications may face performance issues. I would request that if you could try following the steps shared here and share your observation with us. 

 

Regards,

Srishti

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Community Beginner ,
Mar 30, 2024 Mar 30, 2024

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What an absolute useless response, and also not it's not even an answer.

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Community Expert ,
Mar 30, 2024 Mar 30, 2024

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If Illustrator is running slow, then please just do the steps to get support.

 

If you do not want self help, then please contact Customer Care: https://helpx.adobe.com/contact.html 

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hello @alyz51464347,

We understand that encountering technical issues can be frustrating. I hope the suggestions Monika shared helped resolve the problem. If not, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory), details about your workflow, and a screen recording of the problem (https://adobe.ly/3U70gzu), so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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