How does one cancel Illustrator subscription?

Forum|Forum|9 years ago
March 17, 2017
4 replies
1305 views

There's no clear way of canceling the subscription at all on the website. On top of it, my subscription was renewed "before 30-days". WHY?? Aren't you supposed to ask if I want to renew? And before the 30 day cycle is complete, you just go ahead and charge my credit card without authorization? A monthly plan means a monthly plan!

And where's the "cancel subscription" button??

Adobe live chat support isn't working either, so no other way to contact anyone at Adobe.

illustrator subscription

This topic has been closed for replies.

Correct answer Jacob Bugge

jaseinders,

This should give you full instructions:

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

Otherwise, I am afraid you will have to ask Adobe, through a chat (just click the Still need help button straight away),

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

M

Matthew29429961kgry

Participant

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

This is no help. according to our account we have no plan.

We have been trying to cancel for over a year, our bank cards have been renewed and we did not autorise payment, but you still found away to update our payment.

Help we want out.

Monika Gause

Community Expert

Please contact Customer Care via https://helpx.adobe.com/contact.html

This is a public forum with 95% volunteers. We have no access to your account.

123cancelmyplan

Participant

I am having similar issues I can get through to chat it just thanks me for my patience and says 1 minutes to wait. It's been about an hour. Please help the manahe account sends me on a loop.