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How does one cancel Illustrator subscription?

New Here ,
Mar 16, 2017 Mar 16, 2017

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There's no clear way of canceling the subscription at all on the website. On top of it, my subscription was renewed "before 30-days". WHY?? Aren't you supposed to ask if I want to renew? And before the 30 day cycle is complete, you just go ahead and charge my credit card without authorization? A monthly plan means a monthly plan!

And where's the "cancel subscription" button??

Adobe live chat support isn't working either, so no other way to contact anyone at Adobe.

Screen Shot 2017-03-17 at 11.04.12 AM.png

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correct answers 1 Correct answer

Community Expert , Mar 17, 2017 Mar 17, 2017

jaseinders,

This should give you full instructions:

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

Otherwise, I am afraid you will have to ask Adobe, through a chat (just click the Still need help button straight away),

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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Community Expert ,
Mar 17, 2017 Mar 17, 2017

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jaseinders,

This should give you full instructions:

https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

Otherwise, I am afraid you will have to ask Adobe, through a chat (just click the Still need help button straight away),

http://helpx.adobe.com/x-productkb/global/service-ccm.html

or through Adobe phone Support, see the different workday hours depending on country),

http://helpx.adobe.com/adobe-connect/adobe-connect-phone-numbers.html

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Adobe Employee ,
Mar 17, 2017 Mar 17, 2017

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Hi jaswinders1679952,

Please let us know if the issue is resolved from your end, do feel free to post in-case of any follow-up needed, we are glad to assist.

Thanks,

Rajashree

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New Here ,
Nov 02, 2017 Nov 02, 2017

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I am having similar issues I can get through to chat it just thanks me for my patience and says 1 minutes to wait. It's been about an hour. Please help the manahe account sends me on a loop.

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New Here ,
Jul 15, 2024 Jul 15, 2024

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https://helpx.adobe.com/creative-cloud/help/cancel-membership.html

This is no help. according to our account we have no plan.

We have been trying to cancel for over a year, our bank cards have been renewed and we did not autorise payment, but you still found away to update our payment. 

Help we want out.

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Community Expert ,
Jul 15, 2024 Jul 15, 2024

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Please contact Customer Care via  https://helpx.adobe.com/contact.html

This is a public forum with 95% volunteers. We have no access to your account.

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