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Participating Frequently
April 27, 2017
Answered

How does the crop function work?!

  • April 27, 2017
  • 8 replies
  • 6664 views

Hi,

so i updated my Illustrator cc to latest release with crop feature, however the crop feature is so stupid? Who the hell tho this? If i crop image, most of the time i find randomly created white rectangles? How to make them disappear?! Crop would be nice, if you would make it better, not that bad!!!

This topic has been closed for replies.
Correct answer Om Nath Jha

Hello ohmnath,

could you make the image smaller in Ai, so it has about 600ppi, and try to crop again and tell if the problem is there?

Thank you


Hi Pan,

Yeah, I was able to reproduce the same with keeping the PPI in play. I would go ahead and report it as a bug. Request you to do it as well. Here's a link for that: Feature Request/Bug Report Form

Regards,

Om

8 replies

Participant
October 25, 2023

Wow, still the same issue after more then SIX years. Fix this bug, adobe. 

Participant
July 18, 2020

Wow. I have the same problem, and it drives me totally nuts. It's amazing to me that such an expensive piece of software has a buggy crop function (such a simple thing) that hasn't been fixed in over 3 years. Come on adobe!

RVBagel
Participant
February 1, 2021

I'm here in February 2021 having to consider changing what I know is the best version of my design to hide the buggy white lines around my images.  Extremely frustrating.

Participant
September 12, 2021

Hi!

i got the same exact issue.
i'm a CM student and we are supposed to use this software. But how can i do proper illustrations with this bug?

Please help this is a very big problem for me!

 

madison123456
Participant
February 5, 2018

Anyone see any improvements? Becuase I'm having the same problem. Maybe I just need to update?

Participant
June 13, 2022

I've been experiencing the same issue for over two years now. It's insanely frustrating and slows down my workflow considerably. I'm at the point where I use a clipping mask to crop instead of the actual crop tool! Ridiculous. Please make the creation of a white border go away.

Participating Frequently
July 5, 2017

Two months later and still nothing? Wow, Adobe, you really sucks at providing bug fixes...

Participating Frequently
May 8, 2017

Hi, did you get email form Adobe? Because I didn't... Do you know when approx. it will be fixed? Thank you

Om Nath Jha
Legend
May 8, 2017

Hi Pan,

An exact date for the fix is difficult to suggest, however you can be assured that the issue is reported and it is in consideration for the development team. Should be fixed as soon as possible.

Regards,

Om

Participant
November 25, 2020

This is still an issue to this day over 3 years after this was reported. VERY frustrating to have small white lines when cropping an images. This seems like it should be an easy fix especially with software that can do much more complex things. 

Ton Frederiks
Community Expert
Community Expert
April 27, 2017

I am able to reproduce this and I suspect it has something to do with the resolution of the placed image.

If I place an image of 72 ppi or a multiple like 144 ppi, the crop does not give any white pixels at any of the sides

The same image, but with a resolution of 150 ppi gives, not always, but most of the time white pixels at one or more sides.

Participating Frequently
April 28, 2017

Actually, I think you are right, it has never happened when the image had only 72ppi, when i crop image, the image has about 600ppi and it gives white rectangles sometimes.

Monika Gause
Community Expert
Community Expert
April 27, 2017

Does this happen all the time or just with specific images?

I'm asking because I never experienced this issue.

Participating Frequently
April 27, 2017

Participating Frequently
April 27, 2017

Hm, when i crop imgae, that was resized it again happened:


Also, i cannot eddit my answers, just show progress bar when i click actions here on forum.