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Answered

How does the crop function work?!

Forum|Forum|8 years ago
April 27, 2017
8 replies
6664 views

Hi,

so i updated my Illustrator cc to latest release with crop feature, however the crop feature is so stupid? Who the hell tho this? If i crop image, most of the time i find randomly created white rectangles? How to make them disappear?! Crop would be nice, if you would make it better, not that bad!!!

This topic has been closed for replies.

Correct answer Om Nath Jha

Hello ohmnath,

could you make the image smaller in Ai, so it has about 600ppi, and try to crop again and tell if the problem is there?

Thank you

Hi Pan,

Yeah, I was able to reproduce the same with keeping the PPI in play. I would go ahead and report it as a bug. Request you to do it as well. Here's a link for that: Feature Request/Bug Report Form

Regards,

Om

Egor Chistyakov

Inspiring

Here is the bug report: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/42908562-images-get-randomly-cropped-from-unwanted-sides-wi

Only 9 votes, really?

H

heiner1504

Participant

Wow, still the same issue after more then SIX years. Fix this bug, adobe.

J

jamesa59097778

Participant

Wow. I have the same problem, and it drives me totally nuts. It's amazing to me that such an expensive piece of software has a buggy crop function (such a simple thing) that hasn't been fixed in over 3 years. Come on adobe!

RVBagel

Participant

I'm here in February 2021 having to consider changing what I know is the best version of my design to hide the buggy white lines around my images. Extremely frustrating.

R

romr37127911

Participant

Hi!

i got the same exact issue.
i'm a CM student and we are supposed to use this software. But how can i do proper illustrations with this bug?

Please help this is a very big problem for me!

madison123456

Participant

Anyone see any improvements? Becuase I'm having the same problem. Maybe I just need to update?

S

Stephen5CDC

Participant

I've been experiencing the same issue for over two years now. It's insanely frustrating and slows down my workflow considerably. I'm at the point where I use a clipping mask to crop instead of the actual crop tool! Ridiculous. Please make the creation of a white border go away.

P

pand26986782Author

Participating Frequently

Two months later and still nothing? Wow, Adobe, you really sucks at providing bug fixes...

P

pand26986782Author

Participating Frequently

Hi, did you get email form Adobe? Because I didn't... Do you know when approx. it will be fixed? Thank you

Om Nath Jha

Legend

Hi Pan,

An exact date for the fix is difficult to suggest, however you can be assured that the issue is reported and it is in consideration for the development team. Should be fixed as soon as possible.

Regards,

Om

S

spencerl30273683

Participant

This is still an issue to this day over 3 years after this was reported. VERY frustrating to have small white lines when cropping an images. This seems like it should be an easy fix especially with software that can do much more complex things.

Ton Frederiks

Community Expert

I am able to reproduce this and I suspect it has something to do with the resolution of the placed image.

If I place an image of 72 ppi or a multiple like 144 ppi, the crop does not give any white pixels at any of the sides

The same image, but with a resolution of 150 ppi gives, not always, but most of the time white pixels at one or more sides.

P

pand26986782Author

Participating Frequently

Actually, I think you are right, it has never happened when the image had only 72ppi, when i crop image, the image has about 600ppi and it gives white rectangles sometimes.