How to convert a raster into a vector
Hello,
I'm an entry level Graphic Designer and recently I made a Packaging label for a Spice company.
However, when they were trying to print the label some of the items were missing and they've requested me to send all the files in vector format. I made the label in Illustrator and used an image as a background for the label.
I'm not sure how to convert that into vector. I've uploaded the pictures of the files below.

This was the original design.

This is how it turned up when they tried to print the label.
I' not sure what did I do wrong and how do I correct this. I watched a couple of tutorials on how to convert raster to vector, however they gave very little information on converting colored objects and most importantly a label which was designed using ai.
I can help you with the ai file as well if necessary. Any help would be appreciated. Many thanks!
