Participant

Question

Huge lag in the latest version of Adobe Illustrator (2024)

Forum|Forum|1 year ago
April 20, 2024
6 replies
7289 views

I am experiencing huge lag, very slow responce of Adobe Illustrator lately.
I mean it even reaches 3+ seconds between each click, along with interface glitches and some weird errors.

When I say weird errors one example is typing "290" in the Y field from the Transform window and after pressing Enter the number is 260.

I tried every solution I found on the internet: resetting preferences, disabling animated zoom, file handling settings, scratch disks, page file settings, uninstall and clean install, etc.
Nothing works... I'm very late on my assignments.

The only solution I found was to return to version 2.9.3
This one lacks AI and it is possible that other versions before 28.4 will perform well, but I can't afford to waste more time testing. For the moment this is the solution to continue and speed up my work.

I have Windows 11 Pro with:
- AMD Ryzen 7 2700X, 3700Mhz
- 48GB RAM
- NVIDIA GeForce GTX 1070 8GB GDDR5 256-bit
- SSD M.2 for OS and SSD SATA-III for projects

andriip23925203

Participant

Despite having a good setup and running the latest version of Illustrator, I'm still facing major performance issues — lag, slow response times, and glitches. PC configuration: Ryzen 7 2700 / 32GB RAM / RTX 2070.
I understand that my processor isn't the newest, but it's still a capable 8-core CPU, and the fact that these issues have persisted for over two years raises serious concerns. What’s even more frustrating is that Adobe seems to have silently dropped support for older Ryzen processors without any official statement or documentation. I believe users deserve transparency when compatibility or performance support is phased out — especially when the hardware still meets the system requirements.

Abhishek Rao

Community Manager

Hi @andriip23925203,

Thanks for sharing the details about your setup. I completely understand how frustrating it must be to deal with lag and glitches, especially when your hardware is still quite capable. Could you please confirm the exact Illustrator version you are currently on and whether the issue happens with all files or only certain ones? A short screen recording of the lag in action would also be very helpful for further checks. In the meantime, please try running Illustrator after performing a clean reinstallation of the GPU drivers. If possible, also test the behavior under a different admin account to rule out profile-specific issues. Moreover, test the issue in safe mode to isolate if any third-party software, service, plug-in is causing conflict. Ref:

https://adobe.ly/4nzJsNr

Looking forward to your update.

Abhishek

D

DesignGoblin

Participant

Same issue. Since v29+, the lag and my frustration have quadrupuled. I have loads of RAM and a decent CPU and graphic card, but if I opened Photoshop as well, Illustrator basically froze. Went back to v28.7.3 and it's much faster, and with multiple Adobe apps running (a deal breaker for me).

M

magnificent_Aurora1315

Participant

Ran into the same issue.It's the same problem no matter what file you open. After opening the file, only the object is selected, and after about 30 selections, a lag will begin to appear.

Anubhav M

Community Manager

Hello @magnificent_Aurora1315,

I am sorry to hear about your experience. Would you mind trying the suggestions shared earlier to check if they help? If not, kindly share more details, like the OS/Illustrator version and a screen recording of your workflow and the problem, so I can better assist you.

Looking forward to hearing from you.

Anubhav

MaiteP

Participant

Same issue here, simply zooming in and out on anything is torture, and I have a beefy computer, so it's an Adobe problem

Monika Gause

Community Expert

@MaiteP schrieb:

Same issue here, simply zooming in and out on anything is torture, and I have a beefy computer, so it's an Adobe problem

Did you already uninstall, run the Adobe Cleaner tool and then reinstall?

Please tell us the specifications of the computer.

Does that happen with all kind s of files? Even simple newly created ones?

H

HertZollner

Participant

I have the same problem after last update.. Illustrator's interface has become increddibly laggy.. trying to select anything takes seconds..

H

HertZollner

Participant

Ok I did the last update since then and the problem seems to be solved.

C

Claudiu34189224e7osAuthor

Participant

28.5 from May 3?

Mohammad.Harb

Community Expert

Did you check if your graphic card driver is updated to the most recent version?

C

Claudiu34189224e7osAuthor

Participant

OS and all drivers are up to date.

Anubhav M

Community Manager

Hello @Claudiu34189224e7os,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) to check if they help? Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3UcjW3I) and share your observations.

If the problem persists, kindly try to run Illustrator under a different administrator account (Windows / macOS) to see if it helps.

Looking forward to hearing from you.

Thanks,

Anubhav

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