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Huge lag in the latest version of Adobe Illustrator (2024)

Community Beginner ,
Apr 20, 2024 Apr 20, 2024

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I am experiencing huge lag, very slow responce of Adobe Illustrator lately.
I mean it even reaches 3+ seconds between each click, along with interface glitches and some weird errors.

 

When I say weird errors one example is typing "290" in the Y field from the Transform window and after pressing Enter the number is 260.

 

I tried every solution I found on the internet: resetting preferences, disabling animated zoom, file handling settings, scratch disks, page file settings, uninstall and clean install, etc.
Nothing works... I'm very late on my assignments.

 

The only solution I found was to return to version 2.9.3
This one lacks AI and it is possible that other versions before 28.4 will perform well, but I can't afford to waste more time testing. For the moment this is the solution to continue and speed up my work.

 

I have Windows 11 Pro with:
- AMD Ryzen 7 2700X, 3700Mhz
- 48GB RAM
- NVIDIA GeForce GTX 1070 8GB GDDR5 256-bit
- SSD M.2 for OS and SSD SATA-III for projects

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Bug , Performance

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Adobe
Community Expert ,
Apr 20, 2024 Apr 20, 2024

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Did you check if your graphic card driver is updated to the most recent version?

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Community Beginner ,
Apr 21, 2024 Apr 21, 2024

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OS and all drivers are up to date.

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hello @Claudiu34189224e7os,

We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/optimize-illustrator-performance.html) to check if they help? Also, try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3UcjW3I) and share your observations.

If the problem persists, kindly try to run Illustrator under a different administrator account (Windows / macOS) to see if it helps.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
Apr 28, 2024 Apr 28, 2024

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I have already done a GPU driver clean installation.
The OS I'm currently working on is pretty fresh anyway (it was installed 2-3 months ago).


The thing is that I have this problem on 2 different pc's.

The one I frequently work on and mentioned and another one, in my office, which has win 10 and a different configuration.


If it's not a bug, I tend to believe it's a font-related issue.

Somehow, even in slightly older versions, when I was including more text in a file or text grouped into a clipping mask, Illustrator started to be slow.

 

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Adobe Employee ,
May 03, 2024 May 03, 2024

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Hello @Claudiu34189224e7os,

Sorry to hear that the suggestions shared did not help. Would you mind sharing a public link to a sample file after uploading it to Dropbox/Google Drive/etc. so we can check it on our end?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Beginner ,
May 09, 2024 May 09, 2024

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Sorry, I cannot share my work because the assets are the property of the client and subject to the terms of the contract.

 

But I can say for sure that those files that include text in any form are the most problematic. In all versions from 27.9.3 onwards, except the latest (28.5 from May 3, which I have not tried)

 

I only use the San Francisco font family.

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Community Beginner ,
May 04, 2024 May 04, 2024

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I have the same problem after last update.. Illustrator's interface has become increddibly laggy.. trying to select anything takes seconds..

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Community Beginner ,
May 11, 2024 May 11, 2024

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Ok I did the last update since then and the problem seems to be solved.

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Community Beginner ,
May 11, 2024 May 11, 2024

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28.5 from May 3?

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New Here ,
Jul 30, 2024 Jul 30, 2024

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Same issue here, simply zooming in and out on anything is torture, and I have a beefy computer, so it's an Adobe problem

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Community Expert ,
Jul 30, 2024 Jul 30, 2024

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@MaiteP  schrieb:

Same issue here, simply zooming in and out on anything is torture, and I have a beefy computer, so it's an Adobe problem


 

Did you already uninstall, run the Adobe Cleaner tool and then reinstall?

 

Please tell us the specifications of the computer. 

Does that happen with all kind s of files? Even simple newly created ones?

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New Here ,
Sep 05, 2024 Sep 05, 2024

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It's def an Adobe problem, I have a pc for 3D at work and since a while Illustrator gets laggy, even for my collegue on another pc. It's impossible to work like this, takes 3 seconds between each step i make.

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Community Expert ,
Sep 05, 2024 Sep 05, 2024

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Please tell us the hardware specifications and alo the file specifications. What's in the file?

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New Here ,
Sep 05, 2024 Sep 05, 2024

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The file doesn't matter as my collegue also has the same problem. He just made a line drawing. I've been working for years with Illustrator so I doubt its any problem because of hardware or anything else.  For me the problem occurs when I make multiple artboards, but in the past this was never an issue. 

Heavenly378504639nwm_0-1725528346850.png

Heavenly378504639nwm_1-1725528357655.png

 

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Adobe Employee ,
Sep 05, 2024 Sep 05, 2024

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Hello @Heavenly378504639nwm,

I am sorry to hear about your experience. Would you mind trying the suggestions shared in this help article (https://adobe.ly/3MvsUG5) and letting us know if they help?

If the problem persists, kindly check if the file is on an external/network drive or a cloud-synced folder like Google Drive/Dropbox/etc. If yes, try moving them to a local directory, like the desktop, and share your observations.

I am looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Oct 20, 2024 Oct 20, 2024

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Ran into the same issue.It's the same problem no matter what file you open. After opening the file, only the object is selected, and after about 30 selections, a lag will begin to appear.

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Adobe Employee ,
Oct 22, 2024 Oct 22, 2024

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Hello @magnificent_Aurora1315,

I am sorry to hear about your experience. Would you mind trying the suggestions shared earlier to check if they help? If not, kindly share more details, like the OS/Illustrator version and a screen recording of your workflow and the problem, so I can better assist you.

Looking forward to hearing from you.

 

Anubhav

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