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MarksFritas
Participating Frequently
September 18, 2019
Question

Hyperlinks in a PDF (created in Illustrator) doesn't work on Acrobat for mobile.

  • September 18, 2019
  • 2 replies
  • 11201 views

I tried to create a "button" in Illustrator using slices and hyperlink (also tried hiding the adress behind the button as a text layer), then saved it as a PDF, creating sort of a business card that people can be directed to main medias and contacts just with this file.

 

The hyperlink works fine when using on pc, but I cant make it work on Acrobat for mobile.

 

What am I missing or need to do?

 

{Renamed by MOD}

This topic has been closed for replies.

2 replies

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
September 18, 2019

If the link works on a .pdf viewed on computer, then nothing is wrong wioth the file. If the lijnk is not working on mobile, the app you are using may have the links disabled or similar. 

    M
    MarksFritasAuthor
    Participating Frequently
    September 18, 2019
    The problem is that I have a file similar to what i want to do, and the hyperlinks work fine. Only the files i created does not seem to work.
    M
    MarksFritasAuthor
    Participating Frequently
    September 19, 2019
    Was that file maybe created in indesign?

    I dont know... I received the file as a business card and wanted to try and replicate it in Illustrator (because, I only have access to Il and Ps at work), and nothing seems to work.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    September 18, 2019

    Hi Mark, 

     

    Thanks for reaching out. Ideally hyperlinks on PDF should work fine in the Acrobat Reader on Mobile devices. Is the issue related to a specific document? Will it be possible for you to share a sample document with us?

     

    This way we will be able to replicate the issue at our end and help you accordingly. 

     

    Regards,

    Srishti 

      M
      MarksFritasAuthor
      Participating Frequently
      September 18, 2019

      Hi Srishti.

       

      The problems seems to happen on any file i create. I made multiple test files and none work on mobile. I will post a file here soon. Thanks!

      Srishti Bali
      Community Manager
      Srishti BaliCommunity Manager
      Community Manager
      September 18, 2019

      May be there is a difference in workflow. Please take a look at this video tutorial: https://www.youtube.com/watch?v=wswp38Co2Ms

      Let us know if that helps. If not, please share the file with us? You can upload it to the creative cloud and share the link with us.

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