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MarksFritas
Participating Frequently
September 18, 2019
Question

Hyperlinks in a PDF (created in Illustrator) doesn't work on Acrobat for mobile.

  • September 18, 2019
  • 2 replies
  • 11204 views

I tried to create a "button" in Illustrator using slices and hyperlink (also tried hiding the adress behind the button as a text layer), then saved it as a PDF, creating sort of a business card that people can be directed to main medias and contacts just with this file.

 

The hyperlink works fine when using on pc, but I cant make it work on Acrobat for mobile.

 

What am I missing or need to do?

 

{Renamed by MOD}

This topic has been closed for replies.

2 replies

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
September 18, 2019

If the link works on a .pdf viewed on computer, then nothing is wrong wioth the file. If the lijnk is not working on mobile, the app you are using may have the links disabled or similar. 

    M
    MarksFritasAuthor
    Participating Frequently
    September 18, 2019
    The problem is that I have a file similar to what i want to do, and the hyperlinks work fine. Only the files i created does not seem to work.
    JonathanArias
    JonathanArias
    Legend
    September 19, 2019
    Was that file maybe created in indesign?
    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    September 18, 2019

    Hi Mark, 

     

    Thanks for reaching out. Ideally hyperlinks on PDF should work fine in the Acrobat Reader on Mobile devices. Is the issue related to a specific document? Will it be possible for you to share a sample document with us?

     

    This way we will be able to replicate the issue at our end and help you accordingly. 

     

    Regards,

    Srishti 

      A
      Ajay28843595vbnu
      Participant
      June 28, 2024

      Facing the same issue. When I am using the menthod that you sent in youtube link, after exporting it as a pdf, the link is not redirecting me to the correct link, instead it directing me to the ERROR 404 page on the same domain page which i used on link.

        Monika Gause
        Community Expert
        Monika GauseCommunity Expert
        Community Expert
        June 28, 2024

        That's an old video probably using some outdated hack that probably never worked in the first place. 

        https://www.youtube.com/watch?v=VuGJpLsViyA

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