Hyperlinks not working when pdf is saved in Illustrator since last update

[SmithD]

Hi everyone, since the last update, my hyperlinks have stopped working or showing up in the saved PDF. I have been making edits to a series of posters, and I have not changed anything. They worked all along, until the update. Now, the only thing that is hyperlinked is the email address, which the program did automatically. My URLs are correct, and I am choosing to preserve hyperlinks when I save the PDF. It just worked, until it didn't with the update. Any advice? I would hate to open each poster in Acrobat and create hyperlinks there with each edit update I send to the client.

Thanks

[Ton Frederiks]

Just tried it in 29.6.1 and it works for me. But not all PDF viewers recognize the links.

Which app does fail?

[SmithD]

Really! Yes, I’m using  29.6.1 as well and I  have viewed the PDF in Acrobat Prof., Chrome & Firefox browsers on my computer and Safari on my phone. The links don’t work in any, not even Acrobat. They worked before, and now don’t and I didn't touch them at all. 

[Ton Frederiks]

When something strange happens, I try the ususal, restart, reset preferences...

[SmithD]

Ahh, ok good point, I will try that to see, thanks for the advice!

[SmithD · Accepted solution]

After a process of elimination, I discovered that I had created margins by drawing a box, right-clicking it, and turning it into a guide. I placed that guide on a layer above the one I was actually working on, which was something I did regularly. However, after the upgrade, it seemed that this top layer affected the hyperlinks. When I moved it to be the bottom layer, all the links worked when I saved the file as a PDF.

[Cristian.V.27]

I had the same issue, made a CV in Illustrator with some links to portfolios and social pages. They worked fine before. Ran into the issue, checked the layers, I had a guides layer on top, moved it to the bottom, hyperlinks work. very strange bug

[Ton Frederiks · Accepted solution]

It is working in the current prerelease and beta versions.

[Abhishek Rao]

Hi everyone,

Thanks for sharing your observations and for following up on this. The product team has investigated this behavior and confirmed that the issue with hyperlinks not working in PDFs has been fixed in the latest prerelease build, version 30.0.51 available via Creative Cloud desktop app. Please install this version and test if the links now export correctly in your files.

Looking forward to hearing your update on how it goes.

Abhishek