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gerhardbkk
Known Participant
August 24, 2023
Question

I am using Illustrator 2023

  • August 24, 2023
  • 2 replies
  • 159 views

Good day

I am using Illustrator 2023 - in the last days I have severe problems...VERY VERY SLOW WITH EVERYTHINKG I WANT TO DO, MANY TIMES "NO RESPONE"...crashing...

What can I do to get back to good working?

Should I uninstall and re- install Illustator 2023?

pls give me help - thanks Gerhard Winkler

This topic has been closed for replies.

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 25, 2023

Hi @gerhardbkk,

 

I understand that you've been experiencing significant performance issues, unresponsiveness, and crashes while using Illustrator 2023. We understand how frustrating these issues are. We have consolidated the most popular solutions that help fix these issues. Please check this help article for more details (https://adobe.ly/3cRKo0N).

 

Also, ensure the GPU performance is enabled in Ai preferences and try optimising the GPU performance in your System settings as shown in this YouTube video (https://youtu.be/AlX1vB7ItJc?t=1784)

 

Let us know if this helps!

 

Best,

Anshul Saini

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 24, 2023

Which system is it?

Which hardware is it running on? How much RAM, which graphic card and driver?

Did you already reboot the system?

What else is running? A browser? It might be eating your RAM faster than you think.

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