I can't click any menu buttons

[PONGPOL]

My problem is I can't click any menu buttons on the home page of  Adobe Illustrator CC 2018 (please look at the pictures) I don't know why but on the task manager it doesn't show the programs that is not responding. And I also tried to reinstall it many times but it didn't work. And I can't close it as well, I have to use Task Manager to close the program.

[Monika Gause]

In Preferences > General try and check "Legacy New document dialog box"

Does it work?

[PONGPOL]

I can't click any thing ( please look at the video below) my every Adobe product works well except Adobe Illustrator.

[Srishti Bali · Accepted solution]

Hi PONGPOL,

Thanks for sharing the video.

I would request you to please try resetting preferences for Illustrator. (According to the video are on windows system)

• Close all Adobe applications.
• Go to Locations C:\Users\user\AppData\Roaming\Adobe and.
• Delete Adobe Illustrator and Adobe Illustrator 22 Settings folders.
• Launch Illustrator from the creative cloud.

Regards

Srishti

[JSYIP]

HiHi,

i have same problem on my Mac, would you please tell me mac location is?

thanks

[Monika Gause]

The Mac location of preferences folder can be found here:

How to set preferences in Illustrator

[Srishti Bali]

Hi JSYIP

For MAC

Close all Adobe applications.

~/Library/Caches

~/Library/Application Support/Adobe

~/Library/Preferences

Delete or rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 22 Settings folders.

Launch Illustrator from the creative cloud.

Regards,

Srishti

[Jiahn34743457njdc]

Hi Srishti,

I have the same problem here, too, 

But I don't have Adobe Illustrator 22 Settings folders 

Illustrator's menu worked, and while I was working, sometime later, I couldn't click all the menus at the top.

I have Adobe Illustrator 28 Settings folder.

Any recommendations? 

[Monika Gause]

WHich Sonoma is it? Try to update to 14.4

[PONGPOL]

Thank you so much, it works.

[favio88]

Same is happening here, none of the choices on the application bar is responding...How do i fix?

[Monika Gause]

Did you already reboot and reset the preferences?

If you have any special devices connected, or plugins installed, did you uninstall those to rule out that they were causing it?