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Brocc
Participant
December 13, 2023
Question

I can't close Illustrator or access the menu due to a System Compatibility Report

  • December 13, 2023
  • 1 reply
  • 109 views

Illustrator is suggesting a display graphic update that can't be found and because of this, I cannot close the app or access it's menu. I have to Ctrl Alt Delete to shut it down, (so annoying). I have enclosed a screenshot. Btw, all my drivers are up to date, and said to be the best for this computer.

 

1. Am I missing something when it comes to the driver?

2. Why can't I close the compatibility box so I can further access the illustrator (to close or follow fix instructions that require me accessing the menu)?

 

 

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 13, 2023

Does the card meet the requirements?

https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop 

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
December 13, 2023

The Intel HD Graphics 630 chipset is an integrated graphics accelerator for notebook PCs. It has no on-board dedicated memory; it relies on system RAM for its operations. According to a quick web search the HD Graphics 630 chipset was released for notebook computers in August of 2016. The chipset is going on 8 years old.

 

It is growing more common for people to use a notebook computer for upwards of 10 years or longer. But it is far more difficult to get that kind of product life span out of a notebook that is either a lower cost model or an ultra-portable. A notebook that has its own dedicated graphics board (with its own on-board pool of faster GDDR RAM) is going to withstand the increasing performance requirements of application updates for a longer amount of time.

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