I can't place or open PNG files in Illustrator

[danitosan]

AI 25.4.8 on MacOS (Intel Xeon Mac Pro)

If I drag and dop a png nothing happens. No image placed, no message. Same thing if I open the image, nothing it just goes back to the blank document.

If I try to place it through the menu I get this message:

There are no locked layers, it doesn't work in a new document. 

I have deleted all the prefs, restarted AI with command+option+shift, uninstalled AI a couple of times, Adobe Cleaner Tool and then reinstalled. Nothing seems to work. JPEG or PSD files work normally, it's only happenning with PNGs and it was working correctly yesterday. 

AdobeLogs_20220901_133836_337-mac-GS.zxp

[Ton Frederiks]

How are these png files created?

If you resave them in Photoshop, do they work?

[danitosan]

I've tried with many files from different origins, none of them work. I've tried opening and resaving in Photoshop too. 

[Ton Frederiks]

Can you share such a problem png?

[Monika Gause]

I don't have a problem with that image in either version CC2017 or version 26.5

[Ton Frederiks]

Thanks, no problems here in the 2022 and your 2021 version.

Try it with Illustrator as the only app running.

If restarting your mac does not help and or someone on this forum does not come up with a smart idea, I would contact support:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

[danitosan]

I've restarted several times. 

[danitosan · Accepted solution]

Update: I've installed AI 25.4.7 following Support suggestion and it works! 

Thanks for your help! 

[Ton Frederiks]

Good to hear you've got a workaround.

[Ton Frederiks]

Did you try the 26.5 version of Illustrator (you don't need to uninstall your current version).

[danitosan]

Not supported 😞

[Dirk259426584udd]

hi

my god .... yesterday was working fine ... today same problem

can't place .png in illustrator .... I have 25.4.8

I have read this post ... nothing works for me

can anyone please help me?

[Ton Frederiks]

Did you try to install the 25.4.7 version? 

[Dirk259426584udd]

hi   so you mean downgrade?    possible?    how please?

[Ton Frederiks · Accepted solution]

Yes, install the previous update.

In the CC app go to Apps > All Apps and click the 3 dots next to Illustrator.

Select Other Versions and install the 25.4.7 version

[Dirk259426584udd]

my god ..... great !!!!          thanks  😉