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June 23, 2009
Question

I can't pull guides from the ruler

  • June 23, 2009
  • 3 replies
  • 38188 views

I am using CS4. I can open a document with guides already in it and manipulate them. When I try to pull down a guide from the ruler nothing happens. Guides are shown, cyan in color not hidden, not locked. I have covered all the rest of the bases and am truly stumped! What am I missing?

    3 replies

    Participant
    July 28, 2022

    I had the same problem and I realised InDesign won't let you create guides if your View Treshold is more than 5% (Layout > Ruler Guides).

    Edu Couchez
    Inspiring
    May 7, 2025

    Three years later still with that... even this "view treshold" that suppose was useful in the 90's when computers were slow. But burying that option in the preferences menu, between hundreds of parameters is a complete waste of time and health (as all Adobe apps out there -except for Photoshop-). But hey... welcome to Adobe way of life. 

    Participant
    January 5, 2017

    I just had your exact problem and I didn't realize guides were put into your highlighted layer as I was use to photoshop.   So highlight a layer that is visible in your layers view and then create the guides and they'll be added to your highlighted layer.  This layer needs to be unlocked and visible.

    Participant
    January 7, 2017

    tmsoft is correct! I was having the exact same problem, then I realized that I did not have the layer selected, once I actually selected the correct layer, i could create guidelines from the ruler!

    Solution: Select the Layer you are working on to see/create new guidelines from the ruler!

    Inspiring
    June 23, 2009

    Are you trying to drag them onto a locked layer?

    June 23, 2009

    nope

    June 24, 2009

    There are only a few things that can effect the workings of

    Illustrator that trashing the preferences will not fix.

    In other words it is not a setting.

    They are third party plug ins, Fonts, conflicts with other preferences

    not that of Illustrator, conflicts with other software like Microsoft

    Entourage or Quicken, haxies

    and systems corruption. At the moment these are what I can think of

    does any of these fit you situation?

    Here are things you can try remove all third party plug ins.

    disable your fonts,

    create a new user and log into that and see if the problem goes away

    if it does go away you have a corrupt user preferences folder

    do an archival reinstall of your system

    update all Microsoft software

    disable other conflicting software

    Uninstall Illustrator then of course reinstall.

    Uninstall all haxies

    Repair the perissions.

    Check to see if the disk is ok with disk warrior.

    Clean out the font cache files.


    Thank you, finally some real answers, I will try those and see!