I Cannot Download the Free Template Directly from Illustrator Application

[FLORENCIA25155671urn5]

Haii Everyone...

I have a trouble to download the Free Template directly from Adobe Illustrator, everytime I failed to download the free template the massage occure "You Cannot License This Template" as per screen shot attached.

Please help how to solve this problem.

Thank you 

[MikeGondek]

Worked or me, are you logged into the Adobe Cloud as it uses your account?

[FLORENCIA25155671urn5]

Hai Mike...

Yes already Login as I'm subcription and also already remote by Adobe Customer Services for this phenomenon, now I'm still waiting as they conclution and advice.

Thank you for your information