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I cant open Illustrator, its not responding

New Here ,
May 27, 2021 May 27, 2021

WhatsApp Image 2021-05-27 at 2.59.26 PM.jpegWhatsApp Image 2021-05-27 at 3.28.37 PM.jpeg

SWhatsApp Image 2021-05-27 at 5.22.09 PM.jpeg

TOPICS
Bug , Performance , Tools
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Adobe
LEGEND ,
May 27, 2021 May 27, 2021

Without any system information we can't even begin to guess why it freezes. You need to provide at least soem technical details.

 

Mylenium

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LEGEND ,
Jun 04, 2021 Jun 04, 2021
LATEST

Hi there,

 

Thanks for reaching out. I agree with @Mylenium. Would you mind sharing the version of the OS & Illustrator? Have you tried resetting the preferences of the app?

You may also try the suggestions given on this community post(https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illu...) & let us know if it helps.

 

Regards,

Ashutosh

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