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Participant
January 6, 2024
Question

I got rug by Adobe

  • January 6, 2024
  • 1 reply
  • 82 views

When I want to cancel the subscription, Adobe keeps returning <you need to update your card>.

 

After I update my card, then it returns <there are no available actions>.

 

Then the website returned me <you need to update your card>, then made a perfect loop, so I can never cancel the subscription. 

 

[personal information removed by moderator]

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1 reply

Monika Gause
Community Expert
Community Expert
January 6, 2024

Please contact Customer Care, only they have access to account data.

https://helpx.adobe.com/contact.html