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I got rug by Adobe

New Here ,
Jan 06, 2024 Jan 06, 2024

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When I want to cancel the subscription, Adobe keeps returning <you need to update your card>.

 

After I update my card, then it returns <there are no available actions>.

 

Then the website returned me <you need to update your card>, then made a perfect loop, so I can never cancel the subscription. 

RUOZHU34631191zcur_0-1704553269948.png

RUOZHU34631191zcur_1-1704553290984.png

 

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Adobe
Community Expert ,
Jan 06, 2024 Jan 06, 2024

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Please contact Customer Care, only they have access to account data.

https://helpx.adobe.com/contact.html 

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