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M
Mark31150083umgp
Participant
August 26, 2024
Answered

I installed the latest Illustrator Beta - Creative Cloud Desktop decided to delete the app

  • August 26, 2024
  • 1 reply
  • 550 views

As per the title, I updated Illustrator Beta this morning. It asked if I wanted to "removed old version" and import my settings into the new version. I selected "Yes", as I always do.

 

After the update was completed, I went to launch the app from the Desktop app - nothing happened. I went to open a file from Windows Explorer and was told there's no app installed that can open the AI file.

 

I had a look in "C:\Program Files\Adobe\Adobe Illustrator (Beta)" and there's one folder in there.

 

How do I go about getting the app re-installed if the only option I have is to Open it?

 

This topic has been closed for replies.
Correct answer Anubhav M

Hello @Mark31150083umgp,

I'm sorry to hear about your experience. Would you mind navigating to All Apps from the left menu bar in the Creative Cloud Desktop app to remove Illustrator (beta) and then reinstalling it from the Beta apps menu to check if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
August 26, 2024

Hello @Mark31150083umgp,

I'm sorry to hear about your experience. Would you mind navigating to All Apps from the left menu bar in the Creative Cloud Desktop app to remove Illustrator (beta) and then reinstalling it from the Beta apps menu to check if it helps?

Looking forward to hearing from you.

 

Thanks,

Anubhav

    M
    Mark31150083umgpAuthor
    Participant
    August 26, 2024

    Thanks for the solution. I did this and the re-installation of the latest Beta 29 is now successfully installed and working correctly.

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