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Nicol99
Participant
September 17, 2022
Answered

I was charged for a free trial (immediately)!

  • September 17, 2022
  • 2 replies
  • 1719 views

Today I wanted to try Adobe Illustrator for the first time. I got an offer of a free trial for one month (next month paid after trial period). So I subscribed and they immediately charged me for the monthly subscription! No free trial as it seems! What’s more frustrating is the fact that I cannot contact them in any way. They don’t answer my phone calls. I couldn’t find any e-mail or chat for customer support. I need my refund ASAP. Could somebody help?

This topic has been closed for replies.
Correct answer Monika Gause

Neither chrome nor Safari shows me that chat. This is all I get

 


Here's some information what to set up in your browser https://community.adobe.com/t5/creative-cloud-services-discussions/how-to-contact-adobe-support/td-p/11875703

2 replies

Dave Creamer of IDEAS
Community Expert
Dave Creamer of IDEASCommunity Expert
Community Expert
September 17, 2022

 

Depending on what page you signed up for the trial, you would have one of the following:

  • Seven-day trial, billing immediately afterwards. 
  • Pay immediately, and cancel within 14 days.
  • For Teams, 14-day trail, no credit card required.

The only 30-day reference I saw was for the Adobe Stock with a subscription.

Disclaimer: I'm viewing the USA Adobe website.

 

It's very confusing and possible you subscribed accidently and didn't cancel in time. Go to chat and try typing "Agent" and see if you can communicate with a person to resolve it. 

To get to chat, do the following:

Home page>Help & Support menu > Help Center

Help Center page > Resolve Billing & Account Issues

Click "View More" on any category

At bottom of page, click Contact Us "Start Now" link

Chat window will open. (If it doesn't, your browser setting may be blocking it.)

 

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
September 17, 2022

So the chat didn't react?

It's the weekend, so it might get bumpy.

Unfortunately this is a public forum and most of us are not even staff. But also the staff people on the forum usually don't have access to Customer data.

 

You could try if the people in here have a better idea: https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=latest_replies&lang=all&tabid=all

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Nicol99Author
Participant
September 17, 2022

I can't even get to the chat. The help button keeps directing me to some FAQ page and there is no chat whatsoever... Can't explain how mad aat them I am.

N
Nicol99Author
Participant
September 17, 2022

OK. To access the chat you need to be logged into your Adobe Account. https://helpx.adobe.com/contact.html (it should be in the bottom right)

If it still doesn't work, please try a different browser.


Neither chrome nor Safari shows me that chat. This is all I get

 

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