iC3D Renderer v5 not working in illustrator 2021

Hi,

I can't open iC3D Renderer v5 in my illustrator 2021, When I click on it, nothing happens.
Several times I uninstall the programs but can't solve

please help.

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Community Expert

Can you reach out to the Developer of this plugin whether it is compatible with your version of Illustrator?

JaadAutor

Participating Frequently

Yes, it is compatible with my version. And already it is working on my other system which is also the same configuration.

Community Expert

What is supposed to happen when you click on it? It open a panel?

That panel might be located somewhere off. You are working on Windows, can you check the screen settings? Any unusual scaling you set up?

Did you have a monitor connected to the system that is no longer there?

Did you already try and reset the preferences? This will erase all your settings.

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