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_DODO_
Participant
February 7, 2023
Answered

Illustartor 2023 crashing

  • February 7, 2023
  • 1 reply
  • 842 views

Hi, my Adobe Illustrator keeps crashing. I've updated to the latest version and my hardware is new and I can't find a solution to fix it.
Can someone help me further?

This topic has been closed for replies.
Correct answer _DODO_

<<<<this did not come through. Can you just write it into a forum post?


Hi Monika,

maybe the problex is fixed.  It was about the Wacom driver, I installed the older version of the Wacom drivers (6.3.46-2) and it seems to work correctly!

 

 

1 reply

Anubhav M
Community Manager
Community Manager
February 7, 2023

Hello @_DODO_,

 

Sorry to hear about the crash. Would you mind confirming if you are using a Wacom tablet? If yes, kindly try reverting to an older version of the Wacom drivers (6.3.46-2) and checking if it helps.

 

If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to your response.

 

Thanks,

Anubhav

_DODO_
_DODO_Author
Participant
February 7, 2023

Hi,
I followed both the links but illustrator keeps crashing.

Looking forward to your response.

Daniela

Monika Gause
Community Expert
Community Expert
February 7, 2023

Can you please tell us your hardware configuration and your system?