Illustartor 2023 crashing

[Daniela5EE9]

Hi, my Adobe Illustrator keeps crashing. I've updated to the latest version and my hardware is new and I can't find a solution to fix it.
Can someone help me further?

[Anubhav Majumder]

Hello @Daniela5EE9,

Sorry to hear about the crash. Would you mind confirming if you are using a Wacom tablet? If yes, kindly try reverting to an older version of the Wacom drivers (6.3.46-2) and checking if it helps.

If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to your response.

Thanks,

Anubhav

[Daniela5EE9]

Hi,
I followed both the links but illustrator keeps crashing.

Looking forward to your response.

Daniela

[Monika Gause]

Can you please tell us your hardware configuration and your system?

[Daniela5EE9]

Yes,
here the system info

[Monika Gause]

<<<<this did not come through. Can you just write it into a forum post?

[Daniela5EE9 · Accepted solution]

Hi Monika,

maybe the problex is fixed.  It was about the Wacom driver, I installed the older version of the Wacom drivers (6.3.46-2) and it seems to work correctly!