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tern319410530nwk
Participant
August 29, 2023
Answered

Illustrations have been tested on Creative Cloud

  • August 29, 2023
  • 3 replies
  • 282 views

The illustration I was using until yesterday has been pre-experienced, so it says I have to pay Is there a solution?

This topic has been closed for replies.
Correct answer Gian31698944y6y1

no more issue with my account now, case closed! thanks everyone.

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 11, 2023

Hello @tern319410530nwk @Gian31698944y6y1,

 

It appears that you're encountering an issue where Adobe Illustrator was accessible earlier, which is now prompting you to pay for access. I understand this can be frustrating, but sometimes, signing out of your Adobe Creative Cloud account and then signing back in can refresh your access to apps and services. Please try logging out of your Adobe account from the Creative Cloud or Illustrator application and then sign in again.

In many cases, simply logging out and back in can resolve access issues. However, if that doesn't work, I am here to assist you further.

I hope this helps and that you can regain access to Illustrator without any payment issues. If you have any more questions or need further assistance, please feel free to ask.

Best regards,
Anshul Saini

G
Gian31698944y6y1Correct answer
Participant
September 12, 2023

no more issue with my account now, case closed! thanks everyone.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    September 12, 2023

    Great to hear that your issue has been resolved, @Gian31698944y6y1! If you ever encounter any more questions or problems in the future, don't hesitate to reach out.

     

    Best,

    Anshul Saini

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    August 29, 2023

    Do you already have a subscription, but cannot install it, because it has gone to trial mode in error?

     

    Or do you just want to prplong the trial mode? 

    G
    Gian31698944y6y1
    Participant
    August 29, 2023

    same issue here!

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