Illustrations have been tested on Creative Cloud

[tern319410530nwk]

The illustration I was using until yesterday has been pre-experienced, so it says I have to pay Is there a solution?

[Gian31698944y6y1]

same issue here!

[Monika Gause]

Do you already have a subscription, but cannot install it, because it has gone to trial mode in error?

Or do you just want to prplong the trial mode? 

[Anshul_Saini]

Hello @tern319410530nwk @Gian31698944y6y1,

It appears that you're encountering an issue where Adobe Illustrator was accessible earlier, which is now prompting you to pay for access. I understand this can be frustrating, but sometimes, signing out of your Adobe Creative Cloud account and then signing back in can refresh your access to apps and services. Please try logging out of your Adobe account from the Creative Cloud or Illustrator application and then sign in again.

In many cases, simply logging out and back in can resolve access issues. However, if that doesn't work, I am here to assist you further.

I hope this helps and that you can regain access to Illustrator without any payment issues. If you have any more questions or need further assistance, please feel free to ask.

Best regards,
Anshul Saini

[Gian31698944y6y1 · Accepted solution]

no more issue with my account now, case closed! thanks everyone.

[Anshul_Saini]

Great to hear that your issue has been resolved, @Gian31698944y6y1! If you ever encounter any more questions or problems in the future, don't hesitate to reach out.

Best,

Anshul Saini