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edwardgoncalves
Participant
December 2, 2016
Question

Illustrator 2017 Application Frame opens offscreen on second monitor and i can't reset it to be fully onscreen

  • December 2, 2016
  • 2 replies
  • 2470 views

So when i create a new document it's mostly off the page, toolbars off the page.

Tried changing Wordspaces, no luck.   'Float in Windows' will at least get my document to center on screen... but Application Frame (and toolbars) still display way off screen.   Pressing 'F' for fullscreen works - but as soon as i go  out of fullscreen it goes back offscreen.  Sometimes turning off Application Frame make everything work fine (ie. toolbars all become visible)

This happens on my MacBook Pro (rentina 2014) Running El Capitan (10.11.6)

This has only started happening since upgrading to 2017 version of illustrator.

      2 replies

      A
      Andrew24548257dyxl
      Participant
      July 25, 2024

      Mac? Go to your user/library folder (is hidden so you will need to use the Finder Go menue > Go to folder...

      Look inside the Applicatikon Support folder and then inside the Adode > Adobe Illustratorxx folder find the Illustrator .lok$$ file and delete it. Restart Illustrator. Your windown shoudl be back front and cente.

      E
      edwardgoncalvesAuthor
      Participant
      December 12, 2016

      Anyone?   Nobody from the Adobe team on here?

      This is now happening to me in photoshop as well.

        Luke Jennings
        Luke Jennings
        Inspiring
        December 13, 2016

        If you haven't already tried this, you can go to System Preferences (under the apple icon)> Displays> Arrangement, try different resolution settings, try dragging the screens around, try dragging the little white rectangle around (the menu bar).

          dugost
          dugost
          Inspiring
          September 27, 2017

          Thanks. This led me to get my Application Frame back when I did the following on my iMac.

          I turned on Illustrator's Application Frame which essentially made the entire interface disappear off-screen. Opening System Prefs > Display, I changed the resolution to Scaled and picked the lowest setting. That revealed a portion of the Application Frame and allowed me to drag it across the screen until I could click the green Maximize button.

          I set my resolution back to the default and clicked Maximize again to fill the screen. I also then quit and reopened Illustrator to see if the change stuck. No dice. I need to repeat this process every time I open Illustrator now. So frustrating.

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