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DrStrik9
DrStrik9
Inspiring
October 16, 2018
Answered

Illustrator 2019 (23.0.0) BOMBS repeatedly

  • October 16, 2018
  • 49 replies
  • 26549 views

I am NOT complaining -- I'm only reporting ...

I installed the new AI 2019 just now, and in running it for only a few minutes, it has bombed 6-7 times. It also suddenly stopped previewing the art (darkish gray screen) with a dialog saying something like, "Can't Preview ... something-or-other," and then it crashed AGAIN.

It's OK, though, since I always keep the former version (22.1) for just such occurrences.  :+)  Welcome to the bleeding edge.  :+)

Mac Pro, MacOS "High Sierra" 10.13.6

6 cores

32 GB ram

1TB SSD, two 6 TB drives

    This topic has been closed for replies.
    Correct answer AshutoshChaturvedi

    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.1

    While the build is prerelease this build is still of production quality. Please feel free to use / recommend it for your day to day activity.

    Warm Regards,

    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

    49 replies

    Show previous replies
    scottc11765641
    scottc11765641
    Participant
    October 16, 2018

    Same here. Just installed 2018 (Ver 22.1) and I'm back up running again. Wish Adobe would stop pushing these updates that are obviously not thoroughly tested. Get your act together ADOBE!!!

      E
      ericpurk
      Participant
      October 16, 2018

      Same here. I even pulled down the latest display driver, but ended up reverting to the previous version. Sorry Adobe, but I pay a subscription for working software, not to be one of your beta testers. You can pay them on your own dime.

        A
        Andreas Dobos
        Inspiring
        October 16, 2018

        Same with me. After a few minutes of work Illustrator crashes with the hint, that there is too little memory – 40 GB of RAM.

          AshutoshChaturvedi
          AshutoshChaturvedi
          Legend
          October 16, 2018

          Really sad to hear you have been experiencing this. We need help - please share the crash report refer to our KB on how to do it - Share information about a crash

          S
          swajsblat
          Participant
          October 16, 2018

          Done. I downgraded to the previous version and it's now working, will update again once the issues are fixed.

            S
            swajsblat
            Participant
            October 16, 2018

            I can't even launch Illustrator CC since the update. And sadly I don't have the previous versions backed up. Please fix this ASAP as I can't work.

            MacBook Pro (Retina, Mid 2012)

            2,3 GHz Intel Core i7

            8 GB 1600 MHz DDR3

            NVIDIA GeForce GT 650M 1024 MB

            Intel HD Graphics 4000 1536 MB

              F
              fxtimmes
              Participant
              October 16, 2018

              same here. illustrator crashes upon launch on my macpro.

              fxt

                F
                fxtimmes
                Participant
                October 16, 2018

                solved my crashing problem by removing all plug-ins.

                fxt

                  emcasada@yahoo.com
                  emcasada@yahoo.com
                  Participant
                  October 16, 2018

                  I'm having the same issue...Illustrator keeps crashing and I cannot get my work done!! Ugh!

                    H
                    haneadino
                    Inspiring
                    October 26, 2018

                    I have same problem. And how can I get back to illustraror 2018??

                    Q
                    Quickdraw05
                    Inspiring
                    November 15, 2018

                    haneadino     Oct 26, 2018 4:48 PM  (in response to emcasada@yahoo.com)   

                    I have same problem. And how can I get back to illustraror 2018??

                    I had to look it up too.

                    Uninstall 2019.

                    In the Creative Cloud App: Apps> Illustrator Update (arrow)> Manage> Other Versions> Install your choice.

                    B
                    bryson_hotopp
                    Participant
                    October 16, 2018

                    Illustrator is also crashing for me. In my case, it was sitting idle while I was working in Audition. While Illustrator is open my system performance is terrible.

                      Jacob Bugge
                      Community Expert
                      Jacob BuggeCommunity Expert
                      Community Expert
                      October 16, 2018

                      Dr Strik,

                      I wonder how many of the Views (so far 51) are from NSA and the others.

                        occulus.nigra
                        occulus.nigra
                        Inspiring
                        October 20, 2018

                        DrStrik9
                        DrStrik9Author
                        Inspiring
                        October 16, 2018

                        One thing I did notice before I gave up was that when setting a Gradient, you can see the path as you begin, but after clicking to drag, when aiming at an opposite point on the path, the path DISAPPEARS, making it very difficult to complete the simple process of setting a simple gradient exactly the way you want it. -- It would be very nice if the path stayed visible while setting the gradient, as it does in 22.1.

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