Illustrator 2019 (23.0.1) STILL bombs repeatedly

[sophiac80732606]

Regarding the bug posted here: Illustrator 2019 (23.0.0) BOMBS repeatedly

This is NOT fixed for me. I am still experiencing the 'There is not enough memory available to process the appearance of an object'. Mainly, Illustrator just freezes and I  have to force quit as the 'Quit Illustrator' option is grayed out. The only solution I have found is to uninstall Illustrator and reinstall it. But this only works for a short period of time before the problem begins again.

For now, I have installed 2018 (22.1) and I'm not having any issues. However, I would like to enjoy the new features of CC 2019 which I pay my monthly subscription for.

[Bill Silbert]

Please try uninstalling and reinstalling in the following manner:

In the app section of your Creative Cloud desktop app click on the “V” next to the app’s (Illustrator) name and choose the “Uninstall” option from the pull-down menu that appears. After you’ve run the uninstall then use the Creative Cloud Cleaner Tool Use the Creative Cloud Cleaner Tool to solve installation problems  . Then reinstall the program through the Desktop app. Before you reinstall, once again trash all preference files to make sure that your install is completely clean. Then launch Illustrator and see if the problem persists.

If you have not been using the Creative Cloud Cleaner tool when uninstalling and reinstalling then, hopefully, that can make a difference.

[sophiac80732606]

Hi Bill

I am happy to try this of course, but I went through this process with Adobe Customer Support last week. My Illustrator install is totally vanilla with no preferences set up and was installed after using the Creative Cloud Cleaner Tool. Given this information, is there something else I can try given I've already been through this attempted fix?

Thanks!

[jane-e]

Hi,

It won’t hurt to try Bill’s suggestion, and it might help.

Also, since it works for a short period of time, what else do you have installed that might be causing the issue? A font manager? Anything that runs automatically?

~ Jane

[sophiac80732606]

I will definitely try that process again. I guess I was hoping for another explanation seen as that didn't work for me before. I have also uninstalled and reinstalled Illustrator multiple times without resolving the issue.

I am running Suitcase Fusion 18.2.4. It doesn't run automatically, I just open it and activate fonts when I need them. Does anyone know of conflicts with Suitcase Fusion and Illustrator 23.0.1?

[jane-e]

Try disabling Suitcase Fusion and see if that makes a difference.

[Jeff_Extensis]

The version of Suitcase Fusion you have (18.x) is version 7 and is not compatible with CC2019 apps. For more information and compatibility, please use the link below:

https://www.extensis.com/support/suitcase-fusion-support-guide/​

If you have older plug-ins that were moved to the CC2019 plug-ins folders for your Adobe applications, this could create issues with your application and activation of fonts.

CC2019 applications require Suitcase Fusion 9 (version 20.x).

[Srishti Bali]

Hi Sophia,

Sorry to hear about this. I would like to know if the steps suggested above worked for you, or the issue still persists.

You can also reach us for a live troubleshooting session here: Contact Customer Care

Thanks,

Srishti

[Katie Houghton]

Are you running any third party plugins which may not work with CC 19?

[sophiac80732606]

No plug-ins Katie, my Illustrator is vanilla. I haven't even got any preferences set up.

[Katie Houghton]

Ok, let's try to figure this out. What is computer specs? What is the version of the operating system?

I am running CC19 with no real issues on High Sierra but am not likely to update to Mojave since I assume more applications will have problems with the newer system as well as my older hardware. (Apple has not been doing a great job on making sure the hardware can move forward without issue even if it says it is compatible with the newer software… I have found issues with High Sierra and older hardware... me being one of them so I can only imagine the next version will have more problems) Despite my Hardware/Operating System issues Adobe has been running smoothly though I keep CC18 on my system... just incase.)

CC19 is brand new so there will be hiccups for a couple of months. Any issues should start to smooth out shortly.

If it is a Fusion issue read the information on the process of updating your system:

https://help.extensis.com/hc/en-us/articles/115013413888-Upgrading-to-Suitcase-Fusion-8-Start-Here

Hope we can figure this out! 

[Monika Gause]

Do you have the dictation feature in Mac OS turned off?

[sophiac80732606]

Thanks for all the responses and help .

Seems like Suitcase is the most likely culprit. I'm going to uninstall it and use Fontbase instead. I'll update this thread if I continue to have issues after that.

Many thank once again!

[Jeff_Extensis · Accepted solution]

Hi Sophia,

As mentioned, the version of Suitcase Fusion 7 you are using is not compatible with CC2019.

If you need assistance with this or other issues related to Extensis products, please contact our Support Team using the link below:

https://help.extensis.com/hc/en-us/requests/new

[PicaGrove]

Had the same problem for a few weeks after I did the last update and leading up to the last update. Both my system and my wife's system had this same issue, hers was worse. Unfortunately it was based around the same problem, both our HD's were too full. OS and programs on the same HD, not enough unused room for .ai to operate without crashing.

I bought 2 1TB SSD and dedicated Creative Suite to the new HD instead of putting CC on the same drive as Windows and increased the Scratch Disk for both .ai and .psd to the new larger drive with the software because it was the drive with the most space and its the fastest drive.

Problem solved, it was very frustrating. I tried reinstall/updates, clean up the HD, uninstall unused software, etc. That bought me some room but the problem kept popping up every once in a while. The other system, kept crashing every other save.