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Andrea_Babato
Participating Frequently
October 11, 2019
Question

Illustrator 2019 crashing on launch on macOS Catalina

  • October 11, 2019
  • 6 replies
  • 4467 views

Do any one had the same problem and managed to fix it?

I just update  tha mac with catalina and Illustrator won't open. All other apps work normally.

Thanks

AB

 

{Renamed by MOD}

This topic has been closed for replies.

6 replies

k00tsuka
Participant
January 4, 2020

Check "Run Diagnosis" at first.

Remove your custom plugins in "Plug-In" folder.

Here is the details,

https://community.adobe.com/t5/illustrator/illustrator-24-0-1-crashing-on-macos-catalina-10-15-1/m-p/10834552#M160222

Srishti Bali
Community Manager
Community Manager
October 14, 2019

Hi there,

 

We’re so sorry to hear about this. I would request if you can try following these steps and let us know if that helps:

 

 

Regards,

Srishti

Andrea_Babato
Participating Frequently
October 15, 2019
Hi Srishti, after several uninstall actions I managed to make illustrator back to work. However the software says that is running on safe mode because Wacom problems (it's necessary to install wacom drivers back. download from wacom.com...). I previously uninstall all wacom drivers because my pen is too old for the last CC updates. What do you suggest? Do I have to install back the drivers even if the pen is not working any longer?
Andrea_Babato
Participating Frequently
October 15, 2019
PS: I'm running AI 23.0.6 because is the only version that works. Thanks for your help
assause
Community Expert
Community Expert
October 12, 2019

At the moment no version is officially compatible with 10.15.
If you are sure to use it, return it to 10.14 or lower.

 

Andrea_Babato
Participating Frequently
October 12, 2019
That's bad... thanks
Legend
October 12, 2019
This may be bad, but it is completely expected. Upgrading systems in the early days leads countless people to problems like this, but it's completely avoidable.
Bill Silbert
Community Expert
Community Expert
October 11, 2019

To rebuild preferences on a Mac:

The User Library folder in which Illustrator’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that Illustrator is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe Illustrator <Version #> Settings” (earlier versions of Illustrator might just say “Adobe Illustrator”) and the file called “com.adobe.Illustrator.plist” and delete both that folder and that file. When Illustrator is next launched it will create new preference files and the program will be restored to its defaults.

The advantage of manually deleting preference files in this manner is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

Andrea_Babato
Participating Frequently
October 12, 2019
Thank you very much for your support. I tried everything but still not working. I also uninstalled everything from the CC and installed back the app but nothing change, Illustrator won't open.
Monika Gause
Community Expert
Community Expert
October 11, 2019

Did you rebuild the preferences after installing the new system?

Do you have a Wacom? Their driver is not yet ready for Catalina and might interfere.

Andrea_Babato
Participating Frequently
October 11, 2019
I don't know how to rebuild preferences, so I did't... Wacom drivers and files deleted
Monika Gause
Community Expert
Community Expert
October 11, 2019

So this is the latest version?

Are any plugins installed?

all fonts checked and OK?

Andrea_Babato
Participating Frequently
October 11, 2019
Hi Monika. I'm running the last version (23.1.1), all fonts are OK and no plugin are installed