Skip to main content
N
nicholasc47136113
Participant
October 31, 2018
Question

Illustrator 2019 Instant Crash

  • October 31, 2018
  • 1 reply
  • 2935 views

This actually relates to Photoshop and Indesign too.

Updated all 3 to 2019, and all 3 can't event launch. Instant crash without an error. If I try open a file using one of them, they crash too.

Running latest Mojave on MBP 13" 2018

Obviously I've reverted to the previous build of all apps but it's unbelievable that CC just tanks on the latest hardware available.

    This topic has been closed for replies.

    1 reply

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    October 31, 2018

    Hi Nicholas,

    Sorry to hear about this. If all the applications are not working, it could be related to the permissions on your user account. Please go to the Root account and check if the applications are working there or not: How to enable the root user on your Mac or change your root password - Apple Support

    Regards,

    Srishti

    fotism24557184
    fotism24557184
    Participant
    December 6, 2018

    Illustrator still crashes in my case (even after enabling root user on my Mac).

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    December 26, 2018

    Hi Srishti,

    Here are the info you need:

    iMac (Retina 5K, Late 2014 with macOS Mojave Version 10.14.1)

    Adobe Illustrator CC 2019 23.0.1

    Illustrator crashes on launch and sometimes while working

    It crashes with any file I try to open. All the files are located in Desktop subfolders.

    Thanks a lot for your response

    ./Fotis


    Hi Fotis,

    Sorry about the delay. I am hopeful that the issue was fixed. If not, I would request if you can try resetting preferences for Illustrator: How to set preferences in Illustrator

    Please note: Resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folder in case you want to. Location is mentioned in the article.

    If that does not help please try the manual method:

    Close all Adobe applications.

    Go to locations

    ~/Library/Caches

    ~/Library/Application Support/Adobe

    ~/Library/Preferences

    Rename  Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders.

    Launch Illustrator from the Creative Cloud.

    Regards,

    Srishti

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices