Known Participant

Question

Illustrator 2019 shortcuts stop working

Forum|Forum|7 years ago
October 18, 2018
7 replies
38419 views

Weirdest thing: after so much time passes, certain shortcuts in Illustrator just stop working. If I quit and reopen everything is fine for a while and then it happens again, and each time this happens a different set of shortcuts stop working. One set that always stops working are the arrange ones (cmd+bracket keys) and, oddly enough, the "close" shortcut (cmd+w). Again, everything starts off working fine when I open Illustrator, but after a while my shortcuts just start dropping like flies. No problems in PS, ID, or AE, just Illustrator.

Also, the system registers the shortcuts as null since I get a little default "ding" when I try to use the ones that deactivate themselves.

Running latest version of Adobe apps with MacOS Mojave on 2017 Macbook Pro 15".

This topic has been closed for replies.

B

bermudaaaa

Participant

Press Cmnd/ Alt/ Shift/ K (Keyboard Shortcuts) -> Select a different 'SET' of shortcuts (for example 'Iluustrator Default') and press 'Ok'. Then select your ideal 'SET' again and click 'Ok'. This will refresh the issue. Cheers

A

Anonymous

Turn the caps lock on and then try

L

louiseh84350345

Participant

Arrange shortcuts: I experience the shortcut for "bring to front" works only as "bring forward". If I use the right click drop down window it works fine - but it is not optimal when you are used to use the keyboard short cuts for a lifetime...

A

andeend23274730

Participating Frequently

Same here. I usually have to close the app and come back in fresh. Will try the fix suggested by the Adobe Team though and hope it works.

P

printlives

Inspiring

Have had ongoing similar problems with basic cut and paste shortcut. I do a large financial book every January that involves cutting data out of Excel and pasting into Illustrators' graph function. Regularly for years, the clipboard will routinely spazz out & not paste the right data, and I have to quit and restart both Illustrator and Excel. Kind of annoying. Related problem, that seems to be happening more now with the latest version, is it will randomly stop pasting the cell data into the cells when I do command-V, but rather past all the data into the first cell. If I do paste from the pulldown menu it works fine, but command-V doesn't. The only way to clear this bug out seems to be to restart the computer.

Monika Gause

Community Expert

printlives schrieb
Have had ongoing similar problems with basic cut and paste shortcut. I do a large financial book every January that involves cutting data out of Excel and pasting into Illustrators' graph function. Regularly for years, the clipboard will routinely spazz out & not paste the right data, and I have to quit and restart both Illustrator and Excel. Kind of annoying. Related problem, that seems to be happening more now with the latest version, is it will randomly stop pasting the cell data into the cells when I do command-V, but rather past all the data into the first cell. If I do paste from the pulldown menu it works fine, but command-V doesn't. The only way to clear this bug out seems to be to restart the computer.

Which other software is currently running?

This includes all your web stuff, synching, antivirus, teamviewer, whatever.

shany78

Participant

This software conflict is one of the problems I faced with the keyboard shortcut (Shift+Ctrl+G) when trying to ungroup objects. I'm using a screen recorder software running in the windows background while working in Illustrator. It is the screen recorder software keyboard shortcut that is conflicting with Illustrator. I just exit the program and the keyboard shortcut is back on.

I

ivr98332716

Participant

Still does not work ..I cant grup layers ...is there some solution ?

Monika Gause

Community Expert

ivr98332716 schrieb
Still does not work ..I cant grup layers ...is there some solution ?

You can't group layers means what?

Layers cannot be grouped at all. Objects can be grouped, Groups can be grouped, Paths can be grouped.

So what do you want to group?

Is the shortcut not working? Or is the command not working at all?

And please post your system and version.

I

ivr98332716

Participant

OK thank you, I used to group layers in CS 6 there was possible to group layers too, now I work with cc2019 so i didnt know there is this change.

Srishti Bali

Community Manager

Hi there,

Sorry to hear about this. Please try resetting preferences for Illustrator and share results:

How to set preferences in Illustrator

If that does not help try resetting preferences manually:

Close all Adobe applications.
Go to locations
~/Library/Caches
~/Library/Application Support/Adobe
~/Library/Preferences
Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 23 Settings folders.
Launch Illustrator from the Creative Cloud.

Regards,

Srishti

C

colinc85963225

Participant

Same issue happening to me too, some shortcuts (notably the ungroup shortcut) just stopped working abruptly after updating to CC 2019. They will work occasionally if I quit and re-open, but then just stop working and don't do anything when I try again. I tried manually resetting preferences with no luck, and there are no other applications running that use the shortcuts I use in Illustrator. Running latest version of Adobe on Windows 10.

Srishti Bali

Community Manager

Hi Colin,

Please try installing the latest update and check if that fixes the issue.

Regards,

Srishti

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