Skip to main content
P
PenguinPalace
Participant
February 5, 2020
Question

Illustrator 2020 (24.0.3) view stuck on one window on macOS Catalina

  • February 5, 2020
  • 6 replies
  • 5010 views

Hey, I'm having an issue since I updated Illustrator 24.0.3. Quite often when I open two or more projects/tabs, my window will only display the original tab that I opened. I can see the layers for each window when I click on each project, however the project window itself doesn not open. To resolve this, I usually have to close all projects, quit Illustrator, and reopen my files until it happens again. 

 

The attached image shows four different situations whereby I click on a tab, but the window display stays the same. 

 

Any guidance would be much appreciated! 

 

(Moved to the correct forum, Illustrator, by Mod JSM)

 

{Renamed by MOD}

This topic has been closed for replies.

6 replies

sagis69181753
sagis69181753
Participant
August 9, 2020

Any updates on this issue?

I also experience this issue (and my teamates as well)

I use:

MacBook Pro (16-inch, 2019)

macOS Catalina 10.15.6

Ai 24.2.3 

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
February 11, 2020

Check your macs general preference, you may have the problematic dark mode on.

spiky
spiky
Inspiring
February 12, 2020

I don't have dark mode on MikeGondek, but thanks for the suggestion.

Srishti Bali
Srishti Bali
Legend
February 10, 2020

Hi,

 

So sorry to hear about this frustrating issue. I would request if you an share a few more details like:

  1. Screenshot of video of the the process.
  2. Screenshot of display settings (System Preferences> Displays).
  3. SPX file for system information.
    > Go to Apple Menu
    > About this Mac
    > System Report
    > Click Save in top menu
    > Save the SPX file with your name to Creative Cloud
    > Share the download link.

 

Regards,

Srishti

 

 

spiky
spiky
Inspiring
February 11, 2020

Hi Srishti,

I appreciate you trying to help.

here's the link for the spx file

https://adobe.ly/38imdBh

also see images below, I get the relaunch cloud occuring a lot, 

Srishti Bali
Srishti Bali
Legend
February 11, 2020

Thanks for sharing the details. I have forwarded it to our Product team and they are looking into it. Till the time it is fixed, you may try installing previous version and continue working. 

 

Also, please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36633178-switching-between-files-doesn-t-work-properly-or) and stay tuned for updates. 

 

Regards!

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    February 6, 2020

    Hi All, Please turn off the GPU Performance under Preferences > Performance.
    Let us know if it helps you out. Thanks!

    spiky
    spiky
    Inspiring
    February 6, 2020

    Hi AshutoshRox, my bad, I forgot to mention I had already done that, it didn't help. I had done it before I tried resetting the prefs.

     

    Cheers

     

     

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    February 5, 2020

    Hi there,

     

    Thanks for reaching out. Please share the version of OS as well.
    I'd recommend resetting the preferences once. Please follow instructions on help article 

    https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences to do that.

    *Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to.
    Let us know how it goes.

     

    Regards,

    Ashutosh

    spiky
    spiky
    Inspiring
    February 6, 2020

    I am also having this issue in illustrator, I tried resetting the prefs but this did not help

    OS 10.15.3

    ai 24.0.3

    It's very frustrating, quitting and re launching several times per day.

    Any ideas on how to get over this would be great.

     

    Many thanks

    spiky
    spiky
    Inspiring
    February 5, 2020

    Can anybody help?

    Since my last updates, when I am opening and closing mutiple files created by myself and saved on my mac, for no apparent reason, a viewed file will look the same as another file previously left open, even though they have a completely different name and content. When this happens, illustrator becomes useless. Even if I close any file open and try to go to create a new document, illustrator does not respond, I cannot continue working on it, so requiring a quit and restart, which is becoming somewhat annoying.

    iMac (27-inch, Late 2013)

    OS 10.15.3 (Catalina)

    ai 24.0.3 (Using CC)

    Any help or ideas welcome to stop this from happening. 

     

    Cheers

     

    {Renamed By MOD}

     

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    February 5, 2020

    Hi there,

     

    Thanks for reaching out. This is unusual behavior with Illustrator. I would request if you can confirm a few more details like:

     

    1. Do you have more than one version of Illustrator installed on your computer?
    2. Is it happening only with Illustrator or with other applications as well?
    3. If this is happening with multiple files and only with Illustrator, I'd recommend resetting the preferences for Illustrator by following the steps below:
    • Close Illustrator.
    • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
    • In the Go To Folder dialog box, type "~/Library". Click Go.
    • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
    • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
    • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
    • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

     

    Regards

    Rishabh

      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      February 10, 2020

      Just a quick update, I tried rebuilding the prefs but this has not appeared to have helped. The problem still persists that when I open a few documents, at some point, a file being opened, looks the same as an already open document on the desktop even though the file name is correct, the content is not. I then cannot close docs down and reopen, I have to quit illustrator and relaunch it to be able to use again.

      This is quite a frustrating issue and I'm not sure what to try, so any clever tech heads out there with any other suggestions, I would be happy to hear from you.

      I only use the Mac at work, I don't install random software, I don't download music or movies to it, it is used purely for Adobe CC and a bit of internet use for websites etc.

       


      Thanks for trying. Could you please try booting the system into Safe Mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html) and check how it works there.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices