Participant

Question

Illustrator 2020 (24.0.3) view stuck on one window on macOS Catalina

Forum|Forum|6 years ago
February 5, 2020
6 replies
5010 views

Hey, I'm having an issue since I updated Illustrator 24.0.3. Quite often when I open two or more projects/tabs, my window will only display the original tab that I opened. I can see the layers for each window when I click on each project, however the project window itself doesn not open. To resolve this, I usually have to close all projects, quit Illustrator, and reopen my files until it happens again.

The attached image shows four different situations whereby I click on a tab, but the window display stays the same.

Any guidance would be much appreciated!

(Moved to the correct forum, Illustrator, by Mod JSM)

{Renamed by MOD}

Performance

This topic has been closed for replies.

sagis69181753

Participant

Any updates on this issue?

I also experience this issue (and my teamates as well)

I use:

MacBook Pro (16-inch, 2019)

macOS Catalina 10.15.6

Ai 24.2.3

Mike_Gondek10189183

Community Expert

Check your macs general preference, you may have the problematic dark mode on.

spiky

Inspiring

I don't have dark mode on MikeGondek, but thanks for the suggestion.

Srishti Bali

Legend

Hi,

So sorry to hear about this frustrating issue. I would request if you an share a few more details like:

Screenshot of video of the the process.
Screenshot of display settings (System Preferences> Displays).
SPX file for system information.
> Go to Apple Menu
> About this Mac
> System Report
> Click Save in top menu
> Save the SPX file with your name to Creative Cloud
> Share the download link.

Regards,

Srishti

spiky

Inspiring

Hi Srishti,

I appreciate you trying to help.

here's the link for the spx file

https://adobe.ly/38imdBh

also see images below, I get the relaunch cloud occuring a lot,

Srishti Bali

Legend

Thanks for sharing the details. I have forwarded it to our Product team and they are looking into it. Till the time it is fixed, you may try installing previous version and continue working.

Also, please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36633178-switching-between-files-doesn-t-work-properly-or) and stay tuned for updates.

Regards!

Ashutosh_Mishra

Inspiring

Hi All, Please turn off the GPU Performance under Preferences > Performance.
Let us know if it helps you out. Thanks!

spiky

Inspiring

Hi AshutoshRox, my bad, I forgot to mention I had already done that, it didn't help. I had done it before I tried resetting the prefs.

Cheers

Ashutosh_Mishra

Inspiring

Hi there,

Thanks for reaching out. Please share the version of OS as well.
I'd recommend resetting the preferences once. Please follow instructions on help article

https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences to do that.

*Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to.
Let us know how it goes.

Regards,

Ashutosh

spiky

Inspiring

I am also having this issue in illustrator, I tried resetting the prefs but this did not help

OS 10.15.3

ai 24.0.3

It's very frustrating, quitting and re launching several times per day.

Any ideas on how to get over this would be great.

Many thanks

spiky

Inspiring

Can anybody help?

Since my last updates, when I am opening and closing mutiple files created by myself and saved on my mac, for no apparent reason, a viewed file will look the same as another file previously left open, even though they have a completely different name and content. When this happens, illustrator becomes useless. Even if I close any file open and try to go to create a new document, illustrator does not respond, I cannot continue working on it, so requiring a quit and restart, which is becoming somewhat annoying.

iMac (27-inch, Late 2013)

OS 10.15.3 (Catalina)

ai 24.0.3 (Using CC)

Any help or ideas welcome to stop this from happening.

Cheers

{Renamed By MOD}

Rishabh_Tiwari

Legend

Hi there,

Thanks for reaching out. This is unusual behavior with Illustrator. I would request if you can confirm a few more details like:

Do you have more than one version of Illustrator installed on your computer?
Is it happening only with Illustrator or with other applications as well?
If this is happening with multiple files and only with Illustrator, I'd recommend resetting the preferences for Illustrator by following the steps below:

Close Illustrator.
Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
In the Go To Folder dialog box, type "~/Library". Click Go.
Open the Preferences Folder > rename the Illustrator 24 Settings folder to Illustrator 24 Settings folder.old
Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
Go back to library->open caches->rename com.adobe.illustrator to com.adobe.illustrator.old
Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.old

Regards

Rishabh

spiky

Inspiring

We start the system in safe mode so that it performs certain checks and prevents third party software/ services from automatically loading or opening. If it works fine in Safe mode, then there may be some third party service or application like antivirus, plugins or web extensions which are conflicting with the Illustrator. Do you use any third-party plugins with Illustrator? If yes, please check if they are up to date or else uninstall and check again.

Many thanks for the info.

I don't use any third party plug ins, I have Kaspersky on my mac, which is up to date, but I have also tried running ai without Kaspersky turned on and get the same problem.

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