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PenguinPalace
Participant
February 5, 2020
Question

Illustrator 2020 (24.0.3) view stuck on one window on macOS Catalina

  • February 5, 2020
  • 6 replies
  • 5010 views

Hey, I'm having an issue since I updated Illustrator 24.0.3. Quite often when I open two or more projects/tabs, my window will only display the original tab that I opened. I can see the layers for each window when I click on each project, however the project window itself doesn not open. To resolve this, I usually have to close all projects, quit Illustrator, and reopen my files until it happens again. 

 

The attached image shows four different situations whereby I click on a tab, but the window display stays the same. 

 

Any guidance would be much appreciated! 

 

(Moved to the correct forum, Illustrator, by Mod JSM)

 

{Renamed by MOD}

This topic has been closed for replies.

6 replies

sagis69181753
sagis69181753
Participant
August 9, 2020

Any updates on this issue?

I also experience this issue (and my teamates as well)

I use:

MacBook Pro (16-inch, 2019)

macOS Catalina 10.15.6

Ai 24.2.3 

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
February 11, 2020

Check your macs general preference, you may have the problematic dark mode on.

spiky
spiky
Inspiring
February 12, 2020

I don't have dark mode on MikeGondek, but thanks for the suggestion.

Srishti Bali
Srishti Bali
Legend
February 10, 2020

Hi,

 

So sorry to hear about this frustrating issue. I would request if you an share a few more details like:

  1. Screenshot of video of the the process.
  2. Screenshot of display settings (System Preferences> Displays).
  3. SPX file for system information.
    > Go to Apple Menu
    > About this Mac
    > System Report
    > Click Save in top menu
    > Save the SPX file with your name to Creative Cloud
    > Share the download link.

 

Regards,

Srishti

 

 

spiky
spiky
Inspiring
February 11, 2020

Hi Srishti,

I appreciate you trying to help.

here's the link for the spx file

https://adobe.ly/38imdBh

also see images below, I get the relaunch cloud occuring a lot, 

Srishti Bali
Srishti Bali
Legend
February 11, 2020

Thanks for sharing the details. I have forwarded it to our Product team and they are looking into it. Till the time it is fixed, you may try installing previous version and continue working. 

 

Also, please upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/36633178-switching-between-files-doesn-t-work-properly-or) and stay tuned for updates. 

 

Regards!

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    February 6, 2020

    Hi All, Please turn off the GPU Performance under Preferences > Performance.
    Let us know if it helps you out. Thanks!

    spiky
    spiky
    Inspiring
    February 6, 2020

    Hi AshutoshRox, my bad, I forgot to mention I had already done that, it didn't help. I had done it before I tried resetting the prefs.

     

    Cheers

     

     

    Ashutosh_Mishra
    Ashutosh_Mishra
    Inspiring
    February 5, 2020

    Hi there,

     

    Thanks for reaching out. Please share the version of OS as well.
    I'd recommend resetting the preferences once. Please follow instructions on help article 

    https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences to do that.

    *Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to.
    Let us know how it goes.

     

    Regards,

    Ashutosh

    spiky
    spiky
    Inspiring
    February 6, 2020

    I am also having this issue in illustrator, I tried resetting the prefs but this did not help

    OS 10.15.3

    ai 24.0.3

    It's very frustrating, quitting and re launching several times per day.

    Any ideas on how to get over this would be great.

     

    Many thanks

    spiky
    spiky
    Inspiring
    February 5, 2020

    Can anybody help?

    Since my last updates, when I am opening and closing mutiple files created by myself and saved on my mac, for no apparent reason, a viewed file will look the same as another file previously left open, even though they have a completely different name and content. When this happens, illustrator becomes useless. Even if I close any file open and try to go to create a new document, illustrator does not respond, I cannot continue working on it, so requiring a quit and restart, which is becoming somewhat annoying.

    iMac (27-inch, Late 2013)

    OS 10.15.3 (Catalina)

    ai 24.0.3 (Using CC)

    Any help or ideas welcome to stop this from happening. 

     

    Cheers

     

    {Renamed By MOD}

     

    tlaakso
    tlaakso
    Inspiring
    August 11, 2020

    I'm having the exact same problem and have been for like two years. The view window get stuck on one of the file tabs and when clicking between all the tabs it sticks to one. It's super random and most definetly a program glitch. It's happened to me on multiple machines. Some with two versions installed, older macbook pros, 2019 macbook pro brand new and installed having the same issue. 

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