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A
Anonymous
July 6, 2020
Answered

Illustrator 2020 (24.1.2) keeps crashing on Mac OS Catalina

  • July 6, 2020
  • 2 replies
  • 568 views

Hi, I have some trouble with my illustrator. I have followed a tutorial this one: https://vectortwist.com/neon-text-effects-illustrator/. The first time I did it it workt totally fine, no issues, sometimes a little slow. Now I want to make ik again, but even in an emty document when I put in the firt line it keeps crasching. I uninstalled illustrator 2 times now and it keeps doing it. It's really annoing.

 

I hope someone can help me, thanks for the help.

This topic has been closed for replies.
Correct answer Srishti_Bali

Hi there,

 

Glad to hear that everything is up and running again. There could be multiple reasons why this would have happened. As it works most of the time, it might be possible that some third party application is conflicting. If this happens again, I would suggest to check what all applications are running in the background and what happens if you close them.

 

You may also try steps shared in this help article and share your observations with us. We'd be happy to help.

 

Regards,

Srishti

2 replies

Srishti_Bali
Srishti_BaliCorrect answer
Legend
July 17, 2020

Hi there,

 

Glad to hear that everything is up and running again. There could be multiple reasons why this would have happened. As it works most of the time, it might be possible that some third party application is conflicting. If this happens again, I would suggest to check what all applications are running in the background and what happens if you close them.

 

You may also try steps shared in this help article and share your observations with us. We'd be happy to help.

 

Regards,

Srishti

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 6, 2020

How large is the document? And how large is the object?

A
Anonymous
July 6, 2020

The document is 11,6 MB the object is the size of a A3 paper.

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 6, 2020

And the raster effects resolution is probably 300 ppi? The tutorial endorses a heavy use of raster based effects, which just slow down Illustrator when used at large sizes.

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