Illustrator 2020 keeps crashing on macOS Catalina

Forum|Forum|5 years ago
February 12, 2020
3 replies
2336 views

My illustrator crashes straight away once I open it. I have tried reinstalling it and nothing changes.

{Renamed By MOD}

Performance

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Correct answer Hanaan Rosenthal

My issue was finally solved: Turning off Automatic Graphic Switching in Catalina system preferences/energy eliminated Illustrator crashing AND the Mac form restarting... Phew.

Srishti Bali

Community Manager

Hi there,

Sorry about this trouble. We have recently released an update for Illustrator 2020 (v 24.3) which contains some stability fixes. If you are not already on v24.3, then we recommend you to update to latest version.

If that doesn't help, try steps shared in this help article and share your observations with us.

Regards,

Srishti

H

Hanaan RosenthalCorrect answer

Inspiring

My issue was finally solved: Turning off Automatic Graphic Switching in Catalina system preferences/energy eliminated Illustrator crashing AND the Mac form restarting... Phew.

S

SLab

Participant

This is clearly a problem AI is facing every time mac changes from discrete card to Intel. I used gfxcard and only allowed the discrete card to be active and things from really really bad went to smotth operation, no more lost work ......so far