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S
SignsForSuccessSpokane
Participant
February 3, 2020
Question

Illustrator 2020 not working with Cutting Master 4 (Graphtec) plugin

  • February 3, 2020
  • 2 replies
  • 22194 views

Hello, 

 

We have multiple machines running Illustrator 2020, and one that is hooked up to our Graphtec Plotters. 

 

All of our machines are equipt with Cutting Master 4 as well, suddenly on Friday our plotting machine stoped allowing us to open Cutting Master form Illustrator we keep getting a "time out" message. 

 

I have tried uninstalling and reinstalling both programs and am at a loss of what to do now?

 

 

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    2 replies

    J
    Janeen0D4C
    Participant
    November 9, 2020

    Hi. 

    I have just updated to a graphtec cutter and cutting master 4 isn't showing up in illustrator 2020. Just wondering if you had resolved this issue or can give me any further information.

    Thanks. 

     

    C
    Chuck5C08
    Participant
    December 12, 2020

    Any luck, I just had the same issue happen after the Mac upgrade

      Y
      Yasna26750488zwne
      Participant
      October 23, 2022

      Not sure if anyone still needs help on this issue, but maybe my experience will help. I had the same problem and been on my PC for hours yesterday figuring out why my jobs aren't going thru Cutting Master. So here's the details:

      PROBLEM

      - Graphtec Cutter will be recognize by Cutting Master, but wont send the job to cut

      - always getting a timeout

      SOLUTION:

      - installed/reinstalled both Illustrator and Cutting Master 4 (just for a clean start)

      - TURN OFF YOUR FIREWALL first to see if that's the problem. For me it was since this program has to connect to SAI cloud for it to work. If it is, then modify your firewall settings to allow that program . No more issues since.

       

      I'm using a PC with the latest Illustrator and the latest Cutting Master 4. Hope this helps.

       


      Hola, a mi me ocurre que el pluggin de cutting no aparece en ilustrator te ocurrio algo asi?

       

      salduos

      Ashutosh_Mishra
      Ashutosh_Mishra
      Inspiring
      February 3, 2020

      Hi there,

       

      Thanks for reaching out. I checked details on Graphtec website and according to system requirements posted on https://www.graphtec.co.jp/en/imaging/soft/cm4/index.html ,looks like Cutting Master 4 is not compatible with CC2020.
      I'd recommend contacting Graphtec to check if they've launched or scheduled an update.
      Otherwise, if it is important to use the plugin, you may install the earlier version of Illustrator CC2019(v23.1) uing help article https://helpx.adobe.com/download-install/using/install-previous-version.html
      Hope it helps.

       

      Regards,

      Ashutosh

        S
        SignsForSuccessSpokaneAuthor
        Participant
        February 3, 2020

        Thanks,

         

        However, as stated all of our other machines have it, and it was working up until the other day. Also if you check their download page, https://www.graphtecamerica.com/cp-softwares , it is listed as compatible. 

         

        We have reached out to cutting amster as well and are awaiting response; however, like stated it is working fine on 3 other machines, and worked fin for quite some time up until last week when we got the error for the first time. 

         

        I do not believe this should be tagged as "correct answer."

         

        Gordon

          Ashutosh_Mishra
          Ashutosh_Mishra
          Inspiring
          February 3, 2020

          You are right, Gordon. Graphtec US website does mention that CM4 is compatible with CC2020 while Japanese does not.
          I'd recommend trying to reset the preferences once. Follow instructions on 

          https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences to do that.

           

           *Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to.
           Let us know how it goes. Thanks!

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