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user4762560
Inspiring
November 5, 2019
Question

Illustrator 2020 quits after saving file on macOS Catalina 10.15.1

  • November 5, 2019
  • 5 replies
  • 5693 views

Hi - 

I installed Illustrator 2020 24.0 on my Mac (running Catalina 10.15.1). Every time I close a document, Illustrator will save, close and then quit the application. Why is it doing this? I'm working on multiple docs, I don't want Illustrator to quit each time I close.

 

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    5 replies

    J
    Jayuropge
    Participant
    January 5, 2021

    The illustrator(24.3) still quits every time when I save on Mac OS 11.1. I had to unstall the 25 versions due to the continuous crashes. It worked for a while then it starts to quit again. My file is only 16 MB. I unclicked CPU perfromance and autosave but the problem still persists. I have been frustrated with creative cloud but never this extreme.

    I don't know what to do.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    January 5, 2021

    It's not possible to help in this thread.

    Please create a new one for your issue.

     

    You could also contact Customer Care and have them look inside your system: https://helpx.adobe.com/contact.html

    J
    Jeanette@max
    Participant
    February 10, 2020

    Yes - same problem here - wastes a lot of time over the course of a day!

      A
      anemonfort
      Participating Frequently
      February 18, 2020

      I'm having the same problem as well. When I use the red "close window" button in the top left, it's shutting down Illustrator entirely. Mac Catalina 10.15.2  & Illustrator 2020 v24.0.

       

      It does not happen if I open a file and use the red "close window" button to close a file without making changes. 

       

      It does happen when I open a file and make changes. I click the red "close" button, then it will ask me to save the file in the window/tab I have active, and any other files with unsaved changes that I have open but not in the active window. After it saves the files, Illustrator quits.

       

      What used to happen was that it would ask if I wanted to save each file, but illustrator would stay open and active.

       

      Srishti_Bali
      Srishti_Bali
      Legend
      February 20, 2020

      Hi there,

       

      Sorry about this. Does it help if you turn off 'Background Save' from the preferences as suggested above?

       

      Regards!

      ralph hasenohr
      ralph hasenohr
      Participant
      January 24, 2020

      same here! latest illustrator, latest osx catalina... 😞  can i please have my beloved brand called apple back??? new bugs every day!! 😞

        Srishti_Bali
        Srishti_Bali
        Legend
        January 28, 2020

        Hi Ralph,

         

        Thanks for reaching out and highlighting this. Currently we are investigating this issue. Till the time is fixed, go to Preferences (CMD+K) > File Handling & Clipboard and uncheck "Save in Background" and let us know how it goes.

         

        I would also suggest if you can upvote this issue here (https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39278980-automatic-quitting-when-clicking-the-red-close-but) and share your feedback in the comments. This is the best way of communicating with the Engineering and Product Management teams regarding issues and suggestions so they can be implemented in future releases.

         

        Regards,

        Srishti

        V
        vlads51792233
        Participant
        February 7, 2020

        Same here on Mojave.

        It quits after closing an .ai doc.

        Srishti_Bali
        Srishti_Bali
        Legend
        November 6, 2019

        Hi there,

         

        Thanks for sharing the details. Does it give any error/ crash report after quiting? If yes, please share the crash report by following these steps: https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html (Please submit the crash report with the email address with which you are logged in on this community, this will help us find the crash log and help you further).

         

        Also, please check and confirm if you notice the similar behavior in Safe mode (https://helpx.adobe.com/in/x-productkb/global/start-safe-boot-mode-mac.html)? 

         

        All this information will help us investigating this issue and help you accordingly.

         

        Regards,

        Srishti

        K
        Kurt Marquart
        Participant
        November 7, 2019

        I have the same issue. I'm on a Mac in 10.15.1 using AI2020. When I click the red light button (which is typically used to close a file) it will quit Illustrator after getting prompted to save. If I save first before closing the file the application doesn't quit. I have saved to the local and external HDs and the problem is the same.

        Anish Singla
        Anish Singla
        Participating Frequently
        November 8, 2019

        Hi There,

         

        Thanks for providing the detailed steps. We are able to reproduce this issue at our end and will look into this. As a workaround you can try closing the document using shortcut or close using cross button on document Tab.

         

        Thanks

        Anish Kumar

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        November 5, 2019

        Hi there,

         

        Sorry to hear about the trouble you are facing with Illustrator while saving the files. I would request if you can share a few more details like: 

         

        1. Is the issue related to a specific document? 
        2. Where are you trying to save the file (Network Drive/ System Hard Drive/ Shared Folder on System /External Hard Drive)?
        3. When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently.

         

        Regards

        Rishabh

        U
        user4762560Author
        Inspiring
        November 5, 2019

        Hi Rishabh -

        1. No, the issue keeps repeating across a range of documents that I've been working on for a few weeks.

        2. I'm saving directly to my HD (I'm not on a network)

        3. This started happening this morning after I upgraded Illustrator to 2020. Nothing else has been installed recently, and I didn't have this issue (with the same documents) before upgrading.

         

        Andy

        Rishabh_Tiwari
        Rishabh_Tiwari
        Legend
        November 5, 2019

        Andy could you please try resetting the preferences for Illustrator and see if that works, please follow the steps below:

         

        • Close Illustrator.
        • Click on the Finder icon on the dock, choose Go on the top> Go To Folder.
        • In the Go To Folder dialog box, type "~/Library". Click Go.
        • Open the Preferences Folder > rename the Illustrator  24 Settings folder to Illustrator  24 Settings folder.old
        • Under Preferences, Open Adobe folder and rename Adobe Illustrator folder to Adobe Illustrator.old
        • Go back to library->open caches->rename  com.adobe.illustrator to com.adobe.illustrator.old
        • Go back to library->open application support-> open adobe->rename the Illustrator  24 folder to Illustrator  24 folder.old

         

        Let us know if this works or if you need any further help.

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