Participant

Answered

Illustrator 2021 "Create new " broken? No blank document presets.

Forum|Forum|5 years ago
October 24, 2020
8 replies
9707 views

Anyone got a fix for this other than using the legacy interface? All document presets gone A4 etc, replaced with stock templates, same on all tabs?

Bug

Correct answer Srishti Bali

Hi @adelevarris

I understand your frustration. If the suggested fixes don’t work, you don’t have to try them again, but we have to try them once to find the root cause of the issue. The blank screen issue has been reported across different versions for various reasons.

For now, please try the following steps and see if they help:

Close all Adobe applications.
Navigate to the following folder location and rename the UXP folder to UXP.old:
- Windows: C:\Program Files\Common Files\Adobe\UXP
- macOS: Macintosh HD/Library/Application Support/Adobe/UXP
Relaunch Illustrator.

Let us know if this resolves the issue!

Regards,

Srishti

adelevarris

Participant

Same issue here. I won't bother with the fixes if they don't work. Will we be informed when the fix is completed?

Srishti Bali

Correct answer

Community Manager

Hi @adelevarris

I understand your frustration. If the suggested fixes don’t work, you don’t have to try them again, but we have to try them once to find the root cause of the issue. The blank screen issue has been reported across different versions for various reasons.

For now, please try the following steps and see if they help:

Close all Adobe applications.
Navigate to the following folder location and rename the UXP folder to UXP.old:
- Windows: C:\Program Files\Common Files\Adobe\UXP
- macOS: Macintosh HD/Library/Application Support/Adobe/UXP
Relaunch Illustrator.

Let us know if this resolves the issue!

Regards,

Srishti

R

rogerwhite

Participant

Thank you, Sarishti! Your fix worked for me!

hekselsior

Known Participant

I got the same problem with 28.0 version.

Resetting Preferences does not work.

But uninstalling the Illustrator works.

V

Victoria5C80

Participant

Having the same problem here, and from the looks of it, it's an issue that still hasn't been fixed since October 2020, at least. I just started an online Illustrator course and am stumbling two minutes in because I have to mess around getting some blank templates back.

I downloaded Illustrator, Photoshop, and InDesign all at the same time (beginning of May), and did not have this problem with the other two programmes.

V

Victoria5C80

Participant

EDIT: I was looking under 'Print' and there were no blanks, but but managed to find waht I wanted -- A4/letter -- under 'Art & Illustration' (?). Problem 'solved', but not intuitive. My first point of call would be 'Print' for things that I'd associate with printing -- espectially if you're a newbie like me -- but paper sizes doesn't exactly fit the 'Art & Illustration' category. Might want to take this organisation model back to your UX designers.

D

default0aoxd9l56sqr

Participant

Thank-you Victoria, your post helped save me some frustrating steps of uninstalling/reinstalling today.

C

Charles_Vane

Known Participant

Has this seriously not been fixed yet? We have to delete all out illustrator settings just to CREATE A NEW BLACK DOCUMENT!

C

crgrory

Participating Frequently

2022 and this is still not resolved... truly incredible.

Tommylongboarder

Participant

Thanks @betawaxx this worked great for me. Shame about all my settings though Adobe!!
Nice to See @Ashutosh_Mishra or Adobe rep followed up on this… I would have thought in 3 months they would have rolled out a fix for a what is clearly bug and one that could be easily resolved!

C

ClearDesignStudio

Participant

Exactly the same issue here. Fresh computer, fresh install of CC and I can create an empty blank document in Illustrator.

If this is intentional by Adobe, then the really haven't thought it through.

betawaxxAuthor

Participant

Hey I managed to fix this by uninstalling AI on the CC app and telling it not to remember my settings then re-installing

Hope this works for everyone else

@yovern

J

jim.shurter_mcc

Participant

Thank you! This worked for me too!

Y

yovern

Participating Frequently

I am having the same issue on a brand new Windows box, only a week old. I recently installed latest version of Adobe Illustrator and Windows is uptodate. No options for creating a simple blank new document. Only choices are downloading a template.

The workaround I found is to click the box "Use legacy new file" in general preferences.

This is only a temporary solution as it elminates access to the templates until you turn it off in preferences. Obviously something is broken somewhere or there is some other preference? Based on screen shots and tutorials there is suppose to be a row of blank choices at the top of the new document window that is missing.

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Would you mind sharing the version of the OS?

Please try resetting preferences of the app & see how it goes. You may follow the instructions below to do that:

Close all Adobe applications.
Go to locations
~/Library/Caches
~/Library/Application Support/Adobe
~/Library/Preferences
Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 25 Settings.old
Launch Illustrator from the Creative Cloud.

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. This way all your old settings will be saved in .old folders and Illustrator will recreate new folders with default settings.

Let us know how it goes.

Regards,

Ashutosh

betawaxxAuthor

Participant

Neither of these worked I'm afraid!
Still no 'Blank Templates' to be found..
Here are my system specs:

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