Participant

Question

Illustrator 2022 (26.2.1) keeps crashing on startup (macOS Monterey 12.3.1)

Forum|Forum|3 years ago
April 21, 2022
6 replies
1486 views

I'm working on a MacBook Pro M1 Max (2021), running the latest macOS Monterey (12.3.1) as well as the latest Adobe Illustrator 2022 (26.2.1) – however Illustrator simply freezes every single time I'm either attempting to open a new document or existing files or even smart objects in Photoshop.

I've clean installed Illustrator multiple times, even downgraded to versions 26.2 and 26.1, but nothing changes. It renders me completely unable to fulfill my clients' projects although everything – from software to hardware – is state of the art.

How is this possible and what else can I do to help myself?

This topic has been closed for replies.

D

defaultj556npvdclnp

Participant

Ditto, having same issue - Ai keeps crashing as soon as I do simplest thing in the document. 3 times already!

Anshul_Saini

Community Manager

Hi @defaultj556npvdclnp,

We are sorry about the crashing. I know that's really frustrating. I would request you to please share a few details:

Please submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/indesign/kb/submit-crash-reports.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.
The exact version of OS & Ai
Does the crash happen randomly or after performing a particular action?
Does a crash happen while working on a specific file or all? Is this happening with new or old documents?
Where are your files saved (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
Are you using any backup or Antivirus app?
When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

Also, I would suggest you try the steps suggested in this community post (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981)

and share your observations with us.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

chanaart

Community Expert

Glad to hear Anubav and Tech support dolved it. On another notice...anyone has a prolem saving global swatch?

Anubhav M

Community Manager

Hello @boschmann,

Sorry to hear about this experience. I would request you run Illustrator under the root user account and check if it works. If it does, kindly follow these steps under your regular account:

Fix file permissions by following the steps in this article: https://helpx.adobe.com/in/illustrator/kb/preferences-folder-read-only-error.html
Add Illustrator to Full Disk Access under System Preferences

Go to System Preferences > Security and Privacy > Full Disk Access > Check Adobe Illustrator. It will ask you to quit Illustrator and relaunch it again.

If that does not help, I would request you to please check whether disabling GPU performance and Animated zoom under Illustrator's preferences helps or not.

Looking forward to your response.

Thanks,

Anubhav

boschmannAuthor

Participant

Hi @Anubhav M, thanks for your tips! The chat support has fixed the problem already.

boschmannAuthor

Participant

Got in touch with the support – a guy from their "experts team" was able to solve the problem via remote control. Apparently there was an issue with font manager apps. A single terminal command did the job. However, I can only advise you to contact the support (chat bot first, then human and eventually an expert guy). It was a matter of minutes.

D

defaultwwjapo1cwdcc

Participant

Same here. Uninstall = reinstall & removed plug-ins. Nothing seems to be helping...

M

Manon24137915nqic

Participant

I am having the exact same problem except I'm on Windows.