Illustrator 2022 crashing/ Not Responding/ while closing/ exiting on Windows machine

Explorer ,
Nov 10, 2021 Nov 10, 2021

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This wasnt happening on the previous version. This only began the minute I updated. I've reset the prefernces and still nothing. I'm on the latest build for Windows 10 Pro, 21H1, OS build 19043.1348, Windows Feature Experience Pack 120.2212.3920.0

Dont even need to have opened a file. Open the app, close the app it freezes.

 

Only way to close it is Ending the Process through task manager.

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correct answers 1 Correct answer

Adobe Employee , Dec 29, 2021 Dec 29, 2021
Hi All, We are sorry about the trouble. I would request you to update to v26.0.2. We have tried to address this issue in this release. If you don't see this update, you may manually check for updates in the Creative Cloud desktop app. Let us know how it goes. Thanks & Regards, Anshul Saini

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi there,

 

Sorry about the crashing! I know that's really frustrating. I would request you to submit the crash report by following the steps suggested here (https://helpx.adobe.com/in/illustrator/kb/crash-next-steps.html).
While submitting the crash report, please use the same email address with which you are signed in on this community. This will help us find the crash report and help accordingly.

 

Regards,

Anshul Saini

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New Here ,
Nov 12, 2021 Nov 12, 2021

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Hello,

unfortunately the crash report from adobe doesnt even come out. Only reporting to microsoft. Might be a Windows problem but the version before was not crashing.

My win version:

Win 10 Pro

10.0.19043

 

Best regards,

Antonios.

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New Here ,
Nov 12, 2021 Nov 12, 2021

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I have the same problem. Any word as to why this is.

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Adobe Community Professional ,
Nov 12, 2021 Nov 12, 2021

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Please contact Customer Care. They can login to your computer: https://helpx.adobe.com/contact.html

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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How to request customer care login to my pc?

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Adobe Community Professional ,
Nov 15, 2021 Nov 15, 2021

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Contact them via the chat in the bottom right of the page I linked.

You need to be logged into your account in order to use it.

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Community Beginner ,
Nov 13, 2021 Nov 13, 2021

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I have the same issue as well.

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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Customer Care can login to your system to figure this out: https://helpx.adobe.com/contact.html

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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I turned off  "Share information on how I use Adobe desktop apps. & Allow my content to be analyzed by Adobe using machine learning techniques." under your account, security, privacy. Voila no more freezing issues with AI

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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Here is an update. Fixing the LogTransport2 error I would get on shutting down/rebooting my PC it apprently has the stopped the freez on exit i was getting with Illustrator. 

 

I turned off  "Share information on how I use Adobe desktop apps. & Allow my content to be analyzed by Adobe using machine learning techniques." under your account, security, privacy. Voila no more freezing issues with AI and no more LogTransport2 error on rebbot. 2 birds one stone. 

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New Here ,
Nov 16, 2021 Nov 16, 2021

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Mate! Finally a perfect and working answer!!! Thanks, this worked for me.

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Thank you geu26, you’re amazing!

 

 

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Explorer ,
Nov 16, 2021 Nov 16, 2021

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Thanks guys, but I can't take credit. It was a Youtube video I found trying to fix something else turns out it fixed the Illustrator issue too. 🙂 https://youtu.be/kenAIsJEyJU

 

Figured I'd post what worked for me. Glad it helped. 

Steps to Fix Logtransport2 Error on Shutdown in Windows 10, Fix LogTransport2.exe Error The application was unable to start correctly (0xc0000142)

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New Here ,
Nov 13, 2021 Nov 13, 2021

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Every time I try to close the Illustrator there is an error showing up for me with a black or white screen, I try to delete it and download it again but this is didn't work for me. 

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Adobe Community Professional ,
Nov 13, 2021 Nov 13, 2021

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By "error showing up with a black or white screen", do you mean that there's no error message shown? If one is shown, please let us know.

What are your system specifications?

Try removing Illustrator and possible remnants via the 'Creative Cloud Cleaner tool', then reinstall it.

 

Also, make sure that your computer meets the minimum system requirements for Illustrator.

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Adobe Employee ,
Nov 15, 2021 Nov 15, 2021

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Hi there,

 

Sorry about the trouble. I would like to know if the steps suggested above by @thatsmauri worked for you? If not, I would request you to share a few more details like:

  • OS and the exact version of Illustrator
  • Screenshot of the error
  • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
  • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

 

Also, you may try running the app in the Hidden Admin account (MacWindows) and see if you are able to close Illustrator without this error.

 

We'll be looking forward to your response.

 

Regards,

Anshul Saini

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New Here ,
Nov 19, 2021 Nov 19, 2021

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Every time I try to close AI, it crashes. I tried to unistall/istall but nithing happend. I also tried to fix step by step like this video  https://www.youtube.com/watch?v=kenAIsJEyJU but I cant find anything on Prinvacy settings, it's literally empty...

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Adobe Community Professional ,
Nov 19, 2021 Nov 19, 2021

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Are you getting the LogTransport2.exe error then..? When you go to your account you can then select the Account and security tab at the top then from there select privacy then you can switch off your Desktop app usage and Machine Learning.

 

Have you also tried resetting your preferences?

https://helpx.adobe.com/illustrator/user-guide.html/illustrator/using/setting-preferences.ug.html

And also when you uninstall have you done this using the cleaner tool option too?

Uninstall or remove Adobe Creative Cloud apps

Use the Creative Cloud Cleaner tool to solve installation problems

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Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

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Hi All,

 

We are sorry about the trouble. I would request you to update to v26.0.2. We have tried to address this issue in this release. If you don't see this update, you may manually check for updates in the Creative Cloud desktop app. Let us know how it goes.

 

Thanks & Regards,

Anshul Saini

 

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Community Beginner ,
Oct 28, 2021 Oct 28, 2021

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When I try to close Illustrator 2022, for some reason. It freezes and refuses to finish the process.

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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Hi Franklytired,

which OS are you running illustrator on?

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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Windows 10 Home
Version 21H1
Installed on ‎20-‎Jun-‎21
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Just to add, I'm having the exact same issue (only with Illustrator, the other CC apps seem to be functioning just as they were before the "upgarde"). 

 

I did read further down and and saw the replies, only one thing is differnt is my version of Windows 10 is 21H2. I'd love to hear if this got resolved and how so. 

 

Thanks!

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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Did you migrate the preferences when updating? Most of the time this irritates Illustrator.

Does Illustrator have sufficient privileges to write to the disk? When closing it needs to update the preferences file. When this is not possible, usually it crashes.

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