Illustrator 2022 crashing/ Not Responding/ while closing/ exiting on Windows machine

Explorer ,
Nov 10, 2021 Nov 10, 2021

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This wasnt happening on the previous version. This only began the minute I updated. I've reset the prefernces and still nothing. I'm on the latest build for Windows 10 Pro, 21H1, OS build 19043.1348, Windows Feature Experience Pack 120.2212.3920.0

Dont even need to have opened a file. Open the app, close the app it freezes.

 

Only way to close it is Ending the Process through task manager.

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correct answers 1 Correct answer

Adobe Employee , Dec 29, 2021 Dec 29, 2021
Hi All, We are sorry about the trouble. I would request you to update to v26.0.2. We have tried to address this issue in this release. If you don't see this update, you may manually check for updates in the Creative Cloud desktop app. Let us know how it goes. Thanks & Regards, Anshul Saini

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Community Beginner ,
Oct 29, 2021 Oct 29, 2021

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quote

Did you migrate the preferences when updating?

 

Yes, resetting and deleting preferences didn't solved it tho'

 

quote

Does Illustrator have sufficient privileges to write to the disk? When closing it needs to update the preferences file. When this is not possible, usually it crashes.


By @Monika Gause

 

 

It has and this problem persist even using "run as administrator"

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Adobe Community Professional ,
Oct 29, 2021 Oct 29, 2021

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You might need to contact Customer Care so they can have a look into your system: https://helpx.adobe.com/contact.html

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Hi @FranklyTired & @redkau,

 

Sorry about the trouble. I would request you to try our latest Prerelease build, v26.0.2, in which we have tried to address this issue.

Please follow the instructions below to get this:
1. If you are not already part of the Illustrator Prerelease program, then please click this link to join the prerelease – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
2. Accept Prerelease Agreement
3. Go to Creative Cloud Desktop and look for Prerelease in the Apps section.
4. Install/Update to Illustrator Prerelease 26.0.2 from Creative Cloud Desktop Pre-Release Tab (This will not replace the existing installation of Release build of Illustrator)


Please let us know whether this issue is fixed for you in this prerelease build or not.

This build also contains fixes for stability, security, and some other reported issues.

 

Regards,

Anshul Saini

 

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New Here ,
Dec 03, 2021 Dec 03, 2021

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I'm having the same issues since a few days. 
Oven only when starting and closing without loading any project.
I'm running Illustrator2022 on Window 10 Pro
Version 10.0.19042 Build 19042
Only Plugin in use is the Overlord Plugin.

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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when I go to close Illustrator it crashes and then when I open it again my keyboard shortcuts are reset and any other "do not show again" boxes show up again. it's like half resetting to default and it's annoying please help! "This happens on all currently updated programs I use (photoshop and Indesign)

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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Adobe Employee ,
Dec 29, 2021 Dec 29, 2021

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Hi there,

 

We are sorry about the trouble. I would request you to update to v26.0.2. We have tried to address this issue in this release. If you don't see this update, you may manually check for updates in the Creative Cloud desktop app. Let us know how it goes.

 

Thanks & Regards,

Anshul Saini

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Explorer ,
Jan 07, 2022 Jan 07, 2022

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I had the same issue, here is a Youtube video I found trying to fix something else turns out it fixed the Illustrator issue too. Good luck.

 https://youtu.be/kenAIsJEyJU

Steps to Fix Logtransport2 Error on Shutdown in Windows 10, Fix LogTransport2.exe Error The application was unable to start correctly (0xc0000142)

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Explorer ,
Nov 03, 2021 Nov 03, 2021

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After 2 Nightmare days I have dumped version 26, absolutely nothing works properly, cant even exit the program, I have reverted to version 25, why are we paying a huge subscription for something that does not work!!

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Adobe Community Professional ,
Nov 03, 2021 Nov 03, 2021

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It works for me. If you had a specific problem with it you'd like to go into detail on, perhaps it could be solved.

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Explorer ,
Nov 04, 2021 Nov 04, 2021

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Way too many issues to get in to! Can't even quit the program when I do get it to open, I have deleted prefs etc.

nothing works,

Have reverted back to version 25 which works perfectly I use illustrator every single day so I cant spend any more time

on a version that simply doesn't work ( for me) I'm on windows 10

 

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Adobe Employee ,
Dec 01, 2021 Dec 01, 2021

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Hi @mikek53457459,

 

Sorry about the trouble. I would request you to try our latest Prerelease build, v26.0.2, in which we have tried to address this issue.

Please follow the instructions below to get this:
1. If you are not already part of the Illustrator Prerelease program, then please click this link to join the prerelease – https://www.adobeprerelease.com/beta/85A6F544-2705-49BD-8314-DD549C6A1713
2. Accept Prerelease Agreement
3. Go to Creative Cloud Desktop and look for Prerelease in the Apps section.
4. Install/Update to Illustrator Prerelease 26.0.2 from Creative Cloud Desktop Pre-Release Tab (This will not replace the existing installation of Release build of Illustrator)


Please let us know whether this issue is fixed for you in this prerelease build or not.

This build also contains fixes for stability, security, and some other reported issues.

 

Regards,

Anshul Saini

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Explorer ,
Jan 07, 2022 Jan 07, 2022

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Don't know if you fixed the issue - hopefully by know you have, but this is what worked for me. a Youtube video I found trying to fix something else turns out it fixed the Illustrator issue too. Good luck.

 

 https://youtu.be/kenAIsJEyJU

Steps to Fix Logtransport2 Error on Shutdown in Windows 10, Fix LogTransport2.exe Error The application was unable to start correctly (0xc0000142)

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Adobe Employee ,
Jan 10, 2022 Jan 10, 2022

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Hi there,

 

Thanks for reaching out. Few users have confirmed that after updating to v26.0.2 has resolved the issue for them.
I would request you to turn on the settings you have turned off and update to v26.0.2 to check & confirm if the issue is resolved for you or not.

 

Regards,

Anshul Saini

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New Here ,
Dec 06, 2021 Dec 06, 2021

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hi

illustrator isn't responding while i trying to close it

although it's working fine

i tried many solutions i saw here in community and the problem still happened

i tried to uninstall illustrator and install again , tried to uninstall the creative cloud and reinstall again

tried also to reset prefrences and all not working

and it can't be closed only if i used task manager to force close

can anyone help ?

thanks

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Advisor ,
Dec 06, 2021 Dec 06, 2021

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Did you run the cleaner tool?

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New Here ,
Dec 06, 2021 Dec 06, 2021

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no , how to use it?

 

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New Here ,
Dec 06, 2021 Dec 06, 2021

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i tried to open it didn't run

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Advisor ,
Dec 07, 2021 Dec 07, 2021

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Did you read the message? - it even suggests to you what the problem (and hence the solution) might be...

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New Here ,
Dec 07, 2021 Dec 07, 2021

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Thank you, i contacted customer support

I only make update on windows and it works!

Thank you 👍

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Adobe Employee ,
Dec 30, 2021 Dec 30, 2021

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Hi @Nada Mohsen Omar,

 

Glad to hear that updating the Windows helped resolve the issue. Multiple users reported this issue, and we are sorry about the trouble. This issue has been addressed in v26.0.2. If you face this issue in the future, please feel free to reach out to us here. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

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Explorer ,
Jan 07, 2022 Jan 07, 2022

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I had the same issue, here is a Youtube video I found trying to fix something else turns out it fixed the Illustrator issue too. Good luck.

 https://youtu.be/kenAIsJEyJU

Steps to Fix Logtransport2 Error on Shutdown in Windows 10, Fix LogTransport2.exe Error The application was unable to start correctly (0xc0000142)

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Community Beginner ,
Dec 03, 2021 Dec 03, 2021

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I am having the same issue - new install Windows 10 64 bit etc. I end up using the Task Manager to close the application every time. It locks up the program as soon as I try to close it. 

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Community Beginner ,
Dec 08, 2021 Dec 08, 2021

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Update: I'm sorry I forgot to take notes right after this fix. 

 

I installed Illustrator 26.02 Beta to help fix the crash issue, then reinstalled Illustrator 26.01. It was weird, but it worked. Sorry I didn't write down the steps and link when I fixed the issue. 

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New Here ,
Nov 22, 2021 Nov 22, 2021

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Hi all, I work with Illustrator every day, but since I've installed Windows 11, Illustrator crashes every time before closing. Are there problems with Windows 11? I have already reinstalled Illustrator, the issue still persists.

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