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Updated it today and now it won't even open. I've uninstalled and reinstalled multiple times and it just spins and spins. This a serious hindrance, Adobe.
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Hi Jennifer,
did you also try to uninstall with the Creative Cloud Cleaner tool?
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Which system?
Which hardware?
Additional monitor attached?
Any third party plugins installed?
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Hi there,
Sorry about the crashing! I would like to know if you have tried the CC Cleaner tool as suggested above by @gianvitulano? If not, I would request you to share a few more details along with the ones asked by @Monika Gause:
Also, you may try the steps suggested in this community post (https://community.adobe.com/t5/illustrator/how-to-fix-crash-on-launch-in-illustrator/td-p/12213344).
Kindly update the discussion if you still need assistance with it. We'd be happy to help.
Thanks & Regards,
Anshul Saini