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N.Kazakis
N.Kazakis
Participant
January 29, 2022
Question

Illustrator 2022 glitches

  • January 29, 2022
  • 1 reply
  • 1385 views

Hi there, 

I have updated to Ai 2022 end of last year, to my 2020 iMac and noticed a few glitches Does anyone know how these can be fixed? 

  • Pasteboards: Seem to show pasteboard name in top left corner as solid grey box- and the whole pasteboard highlights with light blue anchors as solid grey?
  • The curvature tool: doesn't seem to connect at the end when creating shapes?
  • I've checked CC dashboard 'updates' and there is no new ai..even though there's mention on Jan 27, 2022 on new updates in Adobe Support Community 'Announcements'?

Thanks for your help 🙂

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
January 31, 2022

Hi there,

 

We are sorry to hear about this. Please click on "Check for updates" manually in the Creative Cloud desktop app for v26.0.3.

Also, please check if toggling cmd+e helps resolve the pasteboard issue or not.

If it doesn't, I will request you to please share a small video demonstrating all your issues. It would be really helpful for us, and we can assist you accordingly.

 

I will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

N.Kazakis
N.KazakisAuthor
Participant
January 31, 2022

Hi Anshul,

 

I have clicked on 'Check for updates' manually and nothing comes up. I only have v 26.0.1 available (which is the one currently installed and is having the glitches above) I am on a full licence to CC (yearly). Would you be able to tell me why i havent got the most recent update to install?

Pressing cmd+e hasn't resolved the pasteboard. It is also not letting me duplicate the pasteboard with the artwork included. It turns up blank. Here is a little video in ai. to show you.

 

Maybe this may also be resolved with having the most current update available too (still unsure why i dont have
v 26.0.3 in my updates) Hope you can help me resolve this.

 

Thank you 🙂

 

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
February 1, 2022

Thanks for trying that. I would request you to please try the steps mentioned in this help article (https://helpx.adobe.com/in/creative-cloud/kb/creative-cloud-application-recognizing-available.html). Let us know if you are able to update or not.

 

Regards,

Anshul Saini

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