Illustrator 2022 Keeps Crashing constantly v26.4.1 - Progress / processing bar

Forum|Forum|3 years ago
August 8, 2022
26 replies
10124 views

I opened an existing PDF file to edit. Can only work for a few minutes before program crashes and everythng disappears.

When trying to open the file again, or just the program, it says "Adobe Illustrator just recovered from a crash." The progam then says "processing" and that lasts for 20 minutes or forever. (Even though file is only 705 KB.)
It keeps happening over and over again.

Can't even open Illustrator because it keeps trying to recover the last file.

The PDF file had an "unknown shading" error, but that appeared to go away after the first save.

Bug

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Correct answer prateek_soni

Hi @cupackedeath
Answer by Anshul_Saini on this thread https://community.adobe.com/t5/illustrator-discussions/illustrator-2022-keeps-crashing-constantly-v26-4-1-progress-processing-bar/m-p/13121988 would help with this problem

-Prateek

Show previous replies

Met1

Legend

Did everyone just update?

L

laurav32853438

Participating Frequently

Yup! On Friday

L

laurav32853438

Participating Frequently

My Illustrator has been crashing all morning! When I open it up again there are no issues and then after a few minutes it crashes again. I cannot do any work 😞 Hoping Adobe comes with a fix ASAP!

L

laurav32853438

Participating Frequently

And now I get the progress bar too! I have to manually reset.

V

Viking_PL

Participant

Try removing .runConfig from C:\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator <version> Settings\us_US\x64 after that run AI. It works for me, but every time after turning off AI you have to repeat it, because the problem is coming back.

M

Maura5FF0

Participant

I've been having the same issue all morning. I've tried a number of different troubleshooting options from older threads but nothing has worked so far. Still getting the progress pop up no matter what action I'm doing within the program. Following for more advice.