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B_C_E_75
B_C_E_75
Inspiring
November 18, 2021
Question

Illustrator 2022 Terribly Slow Copying

  • November 18, 2021
  • 2 replies
  • 2596 views

Ever since I have upgraded to the 2022 version, I have noticed that my copy function is terribly slow. I used to be able to copy and paste basically immediately, but now I have to wait for quite a while as it copies any object. This is the first time I remember getting a spinning wheel when copying something other than a very large vector object. What could be going on?

 

My system is an HPZ4 Workstation with a 4.0 Ghz Xeon processor, 32GB ram, Win 10, Nvidia Quadro P2000.

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    2 replies

    hackettlai
    hackettlai
    Participating Frequently
    December 11, 2023

    I'm experiencing the same issue with the latest version as well. Every time I attempt to copy an object from one file to another, it feels like it takes a century to complete the action. It keeps spinning for 2-3 minutes, then a dialogue box appears and continues loading for another 2 minutes. What on earth is going on?

    B
    Community Expert
    Bobby HendersonCommunity Expert
    Community Expert
    December 11, 2023

    How complex are the objects you're trying to copy to the clipboard and paste? Does both the source document where you're copying objects from and the target document where you're trying to paste the elements have the same color space, color profiles, etc?

    Other troubleshooting items to check: driver updates for the graphics card and other internal devices. How much RAM does your computer have installed?

    hackettlai
    hackettlai
    Participating Frequently
    December 11, 2023

    Hi Bobby,

    I'll show you what's happening through a screen recording: https://youtu.be/H-Py-Y0jrys

    As you can see, I had to stop the recording after 5 minutes because the copying process was still ongoing. I also tried copying another, less complex object (see the attached image below), but the app seemed to stop responding with that as well. It's incredibly frustrating because I could manage this kind of artwork even on my older machine.


    I'm using a M2 Pro Mac with 32GB RAM. 

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    November 19, 2021

    Hi there,

     

    Sorry to hear about the experience. I would request you to please share a few more details like:

    • Confirm the OS Build, OS version & exact version of Illustrator
    • Is the happening while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud or dropbox and share the download link.
    • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
    • Is there any clipboard app installed on your Windows 10?
    • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?
      Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.


    We'll be looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

    B_C_E_75
    B_C_E_75Author
    Inspiring
    February 22, 2022

    My OS build is Windows 10 Pro for workstations

    Version 20H2

    OS Build- 19042.1348

    Windows Feature Experience Pack 120.2212.3920.0

     

    There is not a particular document that causes the slow copy/paste. It is every document, everytime, regardless of file size. It doesn't matter if I save it to my local drive or a network drive, although saving still works as it always has. 

     

    I have restarted, reinstalled illustrator, reset preferences, and still nothing. Illustrator was working fine until I installed Illustrator 2022. The issue was immediate. It's very frustrating and has really became an issue as our work load has increased. 

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    March 1, 2022

    Thanks for sharing the details. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.
     

    Regards,

    Anshul Saini

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