Participant

Answered

Illustrator 2022 v26.4.1 em processamento / Error de bloqueo illustrator se detiene procesando algo

Forum|Forum|3 years ago
August 8, 2022
9 replies
3047 views

O Illustrator está fechando inesperadamente sozinho durante o trabalho. O que está acontecendo?
Essa instabilidade começou hoje à tarde, dia 08.08.2022.
E quando tento abri-lo novamente, aparece essa mensagem (em anexo) que não resolve nada, fica apenas aí.
Alguém pode ajudar?
Utilizo uma máquina DELL XPS CORE i5 - 16Gb Ram e o windows 11.

Bug

This topic has been closed for replies.

Correct answer Anshul_Saini

Hi All,

We are sorry for the trouble. Many users have reported this.

Deleting the .runConfig & .runConfigRobin files from the following location should improve or fix the issue entirely.

Windows:

C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 26 Settings\en_US\x64

On Windows, "AppData" is a hidden folder. Steps to see hidden files & folders on windows are here (https://bit.ly/3BXFhqb).

Mac:

/Users//Library/Preferences/Adobe Illustrator 26 Settings/en_US

On Mac, user library and .runConfig files are hidden. Press "cmd + shift + ." (period/ dot) keys together to see the hidden files & folders.

If this doesn't help, you may roll back and install the older v26.3.1, and I would request you to upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45531835-progre...) and add your comment there.

Let us know how it goes after deleting the files. I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

#Marking it correct to highlight

Anshul_Saini

Correct answer

Community Manager

Hi All,

We are sorry for the trouble. Many users have reported this.

Deleting the .runConfig & .runConfigRobin files from the following location should improve or fix the issue entirely.

Windows:

C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 26 Settings\en_US\x64

On Windows, "AppData" is a hidden folder. Steps to see hidden files & folders on windows are here (https://bit.ly/3BXFhqb).

Mac:

/Users//Library/Preferences/Adobe Illustrator 26 Settings/en_US

On Mac, user library and .runConfig files are hidden. Press "cmd + shift + ." (period/ dot) keys together to see the hidden files & folders.

If this doesn't help, you may roll back and install the older v26.3.1, and I would request you to upvote this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45531835-progre...) and add your comment there.

Let us know how it goes after deleting the files. I will be looking forward to your response.

Thanks & Regards,

Anshul Saini

#Marking it correct to highlight

W

wesrafael

Participant

Estou com o mesmo problema, desinstalei e instalei novamente e não adiantou.

S

Santi Santucho

Participant

Desde hace unos dias al inicio o mientras estoy trabajando se congela el programa y no me deja hacer nada. Ya no se que hacer, no cambie nada en el sistema y no hice nada raro.

Gracias

Anubhav M

Community Manager

Hello @Santi Santucho,

We are sorry for the trouble. There are multiple reports regarding crashes. Users see a process bar, and Illustrator freezes or crashes then. Do you see similar behavior at your end? If yes, would you mind sharing a few details like:

The exact version of Windows (Build Number) and Illustrator (Version)
Is this happening with both old & new files?
Is this happening after opening a file or performing a particular action/using a specific tool?
What exactly happens? Illustrator freezes and starts non-responding, or it simply crashes?
Please share the Illustrator app dump file from the Task Manager. The steps are here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html)

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

If that doesn't help, you may roll back and install the older v26.3.1.

Looking forward to your response.

Thanks,

Anubhav

P

Priscila255810591k93

Participant

Problema idêntico. Está fechando qualquer arquivo hoje. Não consigo nem começar a trabalhar no arquivo. Abre e fecha imediatamente.

F

Felipe Sounet

Participating Frequently

Estou com o mesmo problema. Já reinstalei várias vezes e nada... o programa fecha inesperadamente. O problema persiste.

Anshul_Saini

Community Manager

Hi @ALEXANDRE25572252odaj @Mer5E66 @André Dittberner,

We are sorry for the trouble. This has been reported on multiple posts by many users. We have logged a bug with the product team and will like to investigate the issue further. Would you mind sharing a few details like:

The exact version of Windows (build no.) & Illustrator
Is this happening with both old & new files?
Please share the Illustrator app dump file from the Task Manager. The steps are here (https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html#:~:text=Collecting%20logs%20whe....)

In the meantime, you may roll back and install the older v26.3.1.

Looking forward to your responses.

Thanks & Regards,
Anshul Saini

A

André Dittberner

Participant

Vi em diversos tópicos o mesmo problema, referente a atualização 26.4.1
A solução é voltar pra versão 26.3.1 - Fiz isso e aparentemente solucionou o problema

A

André Dittberner

Participant

Estou com o mesmo problema. O programa fecha sozinho e quando abre informa que se recuperou de uma falha, abre uma nova janela: "em processamento" que não avança mais e não tem nem como fechar o programa

M

Mer5E66

Participant

Tengo el mismo problema

B

BadCat77

Participant

Hola Amigos, necesito de su ayuda, el programa de ilustrador no me permite guardar los archivos, me voy a archivo---> guardar o guardar como, y antes de guardarlo me sale esta ventana de "procesando", de allí se queda congelado, la barra no avanza y no me deja hacer nada, el programa lo tengo que cerrar desde el administrador de tareas de windows

Todo esto empezo a partir de abrir un archivo que se creo hace 4 meses, en ilustrator 2019.