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A
Anonymous
April 21, 2022
Question

Illustrator 2022 Weird issue

  • April 21, 2022
  • 2 replies
  • 2142 views

MacOS Monterey 12.3.1 (21E258)

Mac mini (M1, 2020)  –– 16 GB RAM

Illustrator 26.2.1

 

Simple but weird story: 

When I open Illustrator, the available Disk Space drops as per the screenshots.

No files open, no nothing. Just by opening the app. When I close, it goes back to normal.

Even if I set the scratch disk to an empty external drive, it "reserves" that incredible amount of space, but no folders or any actual content appear. What the actuall hell is going on?

This topic has been closed for replies.

2 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
April 22, 2022

Hello @15909499,

 

Sorry to hear about this experience. I would request you to share a few more details like:

 

Also, I would request you run Illustrator under the root user account and check if it works.

 

Looking forward to your response.

 

Thanks,

Anubhav

A
Anonymous
April 22, 2022

Thanks for getting back on this Anubhav

 

  • Are you running Illustrator under a domain(network/server) user account?

Nope, it's a simple admin account on my Mac

  • Since when are you facing this problem?

I noticed this about 2 weeks ago

  • Have there been any recent changes made to your computer (OS Update/ Antivirus/ Plug-Ins)?

Apart from the very latest OSX update, nothing else

It's not relevant, since my Mac doesn't create any actual files or folders. It opens incredibly slow (about 60 bounces of the Dock icon) and the available disk space drops massively, but no folders or files created. (as mentioned I've tried even with a blank external SSD and I couldn't find anything there, no hidden files/folders neither)

 

A
Anonymous
April 22, 2022

Just an importand update: I've created a new guest user and the problem doesn't exist! (Opens quickly and doesn't lock any amount of the disk) - Interesting 🙂

Mike_Gondek10189183
Community Expert
Mike_Gondek10189183Community Expert
Community Expert
April 21, 2022

Might be an issue with the latest update, can you run an older version to test?  Try running Applications/Utilities/Disk Utility to repair your drive.

 

 

A
Anonymous
April 22, 2022

Thanks for the reply. 
I've tried to go back, installed the previous version and no luck. Second thing: I have my 2020 iMac in the office with the same latest Illustrator and there is absolutely no issue with the disk space (approx 1 GB is locked only) so I still have 0 idea ☹

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