Illustrator 2023 animated zoom stop working and switch to CPU preview in Outline mode on Windows 10

[DaSpill00]

Hello, I use the creative cloud both at home on a PC (Windows 10) and at school on a Mac (Not sure any specs about it as I am not a Mac person typically). Illustrator works just fine on both, with one exception. On my PC, whenever I enter Outline Mode (Ctrl+Y) my animated/scrub zoom stops working and it switches to the marquee zoom. This does not happen on the Mac at my school (2022 version of Illustrator). On the Mac, animated/scrub zoom works in both views. I am unaware of the preferences on the Mac as they are set up by the school. On my PC, though, I have both the GPU Performance and the Animated zoom boxes checked in Preferences>Performance. It also states that my GPU is compatible. My GPU drivers are up to date.

My PC Specs:
Illustrator 2023

Windows 10 Pro
NVIDIA GeForce RTX 3070
AMD Ryzen 7 5800X 8-Core Processor
16GB Installed RAM

Any help is appreciated as this really disrupts my workflow!

[Anshul_Saini]

Hi @DaSpill00,

I apologize for the inconvenience you're facing with Adobe Illustrator not using GPU preview in outline mode.

Here are some steps you can try to resolve the problem:

• Update Illustrator to v27.5 released today.
• Update GPU drivers

• Reset Illustrator preferences: Sometimes, corrupted preferences can cause GPU issues.

• Try pressing ctrl+e in outline mode and see if that makes any difference.

I hope this helps! Let me know if you have any further questions or need additional assistance.

Best,

Anshul Saini

[adrianjx]

This is sadly a well known bug with no solution:

https://community.adobe.com/t5/illustrator-discussions/illustrator-suddenly-switching-to-cpu-preview...