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Illustrator 2023 crash at start

New Here ,
Nov 12, 2022 Nov 12, 2022

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I got Illustrator 23 and it appears open for a while on the task manager but the applicattion windows doesn't open an it close in the task manager after a few seconds.

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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Without any system information and the actual crash logs we can't tell you much. Start by updating your graphics driver, make sure access to the relevant files and folders is guaranteed, check your network connection for access to the CC stuff. Anything more will require much better info and more details.

 

Mylenium

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Community Expert ,
Nov 13, 2022 Nov 13, 2022

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Is this a new install or an update? Did it ever work?

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Adobe Employee ,
Nov 17, 2022 Nov 17, 2022

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LATEST

HI @Diego27101249cece,

 

Thanks for reaching out. We are sorry for the crash. Would you mind updating to v27.0.1, released today, and see if that helps?

 

If it doesn't, would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

 

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).
While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to hearing from you.

 

Thanks,
Anshul Saini

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