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Illustrator 2023 crashes when clicking the page layout button in print dialog in Ventura 13.0.1

New Here ,
Jan 16, 2023 Jan 16, 2023

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This morning my Epson P800 suddenly quit when I clicked on the print dialog box in Illustrator 2023. Now it quts every time I hit the dialog box.  The same happens on my OKI C650 laser printer. Only from Illustrator.  I called Epson and we deleted the printer and re-installed it, and I wiped Illustrator and completely re-installed it with no luck at all.

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Adobe
New Here ,
Jan 18, 2023 Jan 18, 2023

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This same issue just happened in Acrobat as well. Does anyone have a suggestion please?

 

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Explorer ,
Jan 23, 2023 Jan 23, 2023

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Hi, try to update to Ventura 13.1 or 13.2. 

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Adobe Employee ,
Jan 24, 2023 Jan 24, 2023

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Hello @princequince,

 

Sorry to hear about this experience. I hope the suggestions shared by Evgenii24862510pxwx helped resolve the problem. If not, kindly try the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and check if it helps.

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html). While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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New Here ,
Jan 24, 2023 Jan 24, 2023

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I've already completed all the steps except a clean install. I have performed an uninstall and reinstall but clean install sounds like a different process. This problem has been happening in Acrobat as well. I've also noticed that it's an Intermittent issue, sometime it works fine.  I'm a bit busy to do a clean install at the moment, I'll try it when I'm not using Illustrator so much.  In the meantime I'm exporting files to photoshop for printing. 

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